Chief Client Experience Owner, Fund Product Innovations
Current***Results to Date***-Enabling double digit CAGR inflows and ~$400 billion annual transactions via enterprise SaaS platform, leading the end-to-end strategy, planning and execution of 35+ Fund Product Innovations annually (Mutual Fund and ETF launches, conversions, mergers, and other product lineup updates), including over 20 product launches, .-Consistently delivering 100% Intermediary Client Experience Index and 100% Quality Index.-Launched new Fund Innovations Resource… Show more ***Results to Date***-Enabling double digit CAGR inflows and ~$400 billion annual transactions via enterprise SaaS platform, leading the end-to-end strategy, planning and execution of 35+ Fund Product Innovations annually (Mutual Fund and ETF launches, conversions, mergers, and other product lineup updates), including over 20 product launches, .-Consistently delivering 100% Intermediary Client Experience Index and 100% Quality Index.-Launched new Fund Innovations Resource Center to achieve annual savings exceeding team quota by 80%, with case study featured on corporate site (Crewnet).-Filled major Fund Innovations governance gaps to reduce divisional risk by over 32%.-Led due diligence on leveraging Emerging Tech/Gen AI to improve Fund Innovations CX with investment recommendations prioritized for 2024-2025.-Established Fund Innovations Performance Dashboard as a first-in-class measure of success.***Function Description***-External/Client Experience Lead: owning the end-to-end client journey of strategy, planning and execution of Fund Innovations and associated SaaS platform technology, impacting ~$400B in annual client transactions and the related client experience, to enable outsized YoY inflow growth.-Internal/Change Management Lead: commands and conducts the "orchestra" of the FAS Fund Innovations Working Group (team of 28 including Product, Marketing, Sales, Operations, Tech, Compliance, Risk & Privacy); interfaces with key divisions (Portfolio Review, Corporate Comms, Investment Stewardship, Personal Investor, Institutional Investor, etc.), to drive optimal enterprise readiness, operational efficiency, and client success. Show less