William Schwager Email & Phone Number

Charlotte, North Carolina, United States

Tampa/St. Petersburg, Florida Area

Tampa, Florida

Worked with clients, brokers, and benefit carriers to build, test and implement new EDI files. Analyzed summary plan descriptions to create client benefit enrollment plans. Assisted clients to setup and test the benefit plan system configuration. Coordinated with clients to setup new hire, qualifying event and open enrollment benefits enrollment wizards..

Tampa/St. Petersburg, Florida Area

Ensured data integrity of employee benefits information and conducted regular audits and root cause analysis for compliance purposes. Audited employee data, dependent data, and benefits elections, including medical, dental, vision, life, disability, and 401(k). Served as an expert resource beyond Tier II for more complicated inquiries and issues regarding.

Clearwater, FL

Served as lead coordinator for all company’s comprehensive benefit plans. Coordinated flow of benefit information to all company locations. Educated HR team members on benefit plans to how to respond to benefit-related questions for employees and potential candidates. Served as primary point of contact for all benefit and wellness administration and.

St. Petersburg, FL

Managed resolution of customer service inquiries submitted to corporate office. Ensured timely and appropriate responses to each customer inquiry. Maintained monthly reports and complete monthly evaluation of each company-owned store. Analyzed trends and performed root cause analysis to prevent future issues. Mediated disputes between customers and rental.

Responsible for managing and supervising the operations performed by field employees working outside the office in assigned FOS district. Direct supervision and coordination of 8 crew leaders and approximately 112 enumerators. Trained and mentored crew leaders throughout the Non-response follow-up operation. Monitored production reports in order to take.

Responsible for attracting people to apply for census jobs. Served as a local representative to get the word out about census jobs in the community. Promoted census jobs by distributing flyers and brochures to local businesses and individuals, recruiting at local events, located venues to sign up individuals to take the US Census employment test. Ensured.

Oversaw advanced discrepancy research and resolution for carrier export files and demographic import files. Ascertained true nature of issues involving export files. Performed client and departmental audits for carrier and payroll files. Analyzed trends and performed root cause analysis to prevent future issues. Escalated the resolution of issues to.

Directed client and consumer relations as primary point of contact for all products, research issues, and escalated issues. Coordinated work flow and issue resolution as team lead for four people, ensuring completion of work according to contractual obligations. Ensured compliance standards regarding pre-tax benefits, including ERISA, section 125, and 401k.

Responsible for Consumer Relations. Acted as a single point of contact for questions for multiple products and multiple clients. Ensured compliance with government standards regarding pre-tax benefits, including ERISA, section 125, and 401k plans, was necessary. Resolved issues by using system and knowledge-based management tool for research or referral to.