Engage business stakeholders to strategically align process, people and technology. This provides an ecosystem where we can successfully expand global technology infrastructure capabilities and high quality service delivery as an enabler of business growth and success.

Responsible for meeting business development and client retention goals. Consult across various industries at every level of an organization to deliver customized solutions to our clients.Solutions Delivered• Strategic Management – Work with executive leadership teams to create and execute strategies related to organizational structure, process improvement and digitization, technology-business alignment, RFP management, business development and service delivery.• Interim CIO/CTO services to include coaching and permanent placement consulting• Pre and Post Merger & Acquisition Management Consulting• Application Development Management – Following SDLC methodology• Project and Program Management – Full lifecycle management (Agile, Waterfall and Lean Six Sigma)• On-Premise and cloud-based solutions in support of:o Business Platformso User Experience Process Design BPM - Business Process Management/Digital Automation CRM - Customer Relationship Management ITSM - CMDB Cloud Solutions (IAAS, PAAS, SAAS) Call Center support platforms and service delivery managementClient Industries• Mass Media• Information Technology• Manufacturing• Construction• Professional Services (B2B Firms)• Consumer Personal Services and Retail

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As the information technology executive on a cross-functional enterprise transformation team, my role was to properly align the IT strategy to effectively support the overall organizational transformation and innovation initiatives.I was able to deliver solutions and capabilities that facilitated:• A sustainable technology support and service program for new automated manufacturing equipment and processes (MES, WMS and Scheduling).• A network infrastructure architecture needed to support automated guided vehicles and other robotics new to our facilities and our industry. • Kaizen team focused on increases to the bottom line by decreasing costs due to defects and improving efficiency.• Reduced the cost of deploying the technology infrastructure for new construction projects.• Validation of technology infrastructure and applications for compliance with business and information security requirements. • Development of a remote work and mobility strategy to support field engineering teams tasked with opening new facilities.

Post-Merger responsibility for all IT operations for both Simmons and Serta brands through a shared services model. Managed IT contract and internal resources located across 26 company owned or co-location facilities.• Managed Application development team of in-house and offshore developers. • Leveraged ITIL and Lean frameworks to improve process and service delivery efficiency.• Effectively increasing availability 10%, scalability 45%, business continuity and disaster recovery posture across all platforms. • Integrated SaaS, IaaS and PaaS into the existing environment: Salesforce.com, ServiceNow, Office 365, ADP Vantage, Oracle CRS/CRM, Microsoft Azure and AWS. • Project Management (Agile and Waterfall) for major system implementations and upgrades • Budget responsibility for all IT infrastructure. Increased ROI in infrastructure projects and reduced projected increases in annual budget.• Restructured the operations team as part of a merger of two top industry brands implementing the Serta-Simmons shared services center of excellence.• Leadership role on information technology and business process outsourcing feasibility and implementation team.• Data center and information security compliance to internal controls, PCI and SOX requirements.

Managed a full-time team and contract resources that were responsible for all aspects of enterprise communications, security and network infrastructure for the second largest bedding manufacturer through a period of record growth and expansion.Responsible for establishing the proper staffing model and developing team members to effectively deliver services to the company.Led major change initiative that involved re-structuring staffing mode, process and procedure optimization and documentation that increased IT overall productivity and capacity and capability to deliver solutions to the business.Established and implemented operational process improvement initiatives including intra-departmental OLA and SLA to internal and external customers.Full life-cycle project and asset management for the network services through several highly visible and high impact projects and growth initiatives.Responsible for vendor management

Responsible for network systems architecture for communications, server, storage platforms, desktop solutions and applications for company that was in a major transition to leverage technology as a competitive advantage in the industry.Developed end-user training to help drive adoption of the new technology and change in businessProject Management for infrastructure implementation.Provided team leadership and mentor ship of network analysts and administrators.

Technical Support Services Director for North American Operations Responsible for all North American internal and customer technical support.• Managed network administrators for LAN/WAN and data center.• Managed major project to develop a comprehensive technical support program for North America via telephone and on-site services.• Trained staff and independent representatives on trouble shooting techniques and installation of company systems which increased the efficiency of the sales force.• Integrated proprietary software and hardware into existing systems in both network and stand-alone environments.

Responsible for the day to day business operations and financial planning for the marketing department.• Part of team that developed and executed the first comprehensive licensing and merchandising program for the second largest world sporting event.• Provided project management for various marketing and advertising efforts among which was a direct mail merchandise catalog campaign reaching over 1 million people.• Created and launched automated tracking systems for value-in-kind services, enabling the committee to optimize the benefits gained from these services.• Conducted budget analysis and planning for the marketing division. • Served as business liaison to licensing agent to ensure contract compliance by licensees.• Evaluated companies’ credit worthiness and financial health using D&B reports and other criteria.