Bill Harper

Bill Harper Email and Phone Number

Technical Leader | Customer Success Leader | Pre-Sales | Systems Engineering | Partner Ecosystems Systems @ Cisco
Bill Harper's Location
San Francisco Bay Area, United States, United States
Bill Harper's Contact Details
About Bill Harper

AREAS OF EXPERTISESystems Engineering | Systems Architecture | Customer Support | Project Management | Product Adoption | Application Performance Monitoring | Public & Private Cloud Platforms | Compute, Storage, & Networking | Solutions-Oriented Selling | Product Presentation & Demos

Bill Harper's Current Company Details
Cisco

Cisco

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Technical Leader | Customer Success Leader | Pre-Sales | Systems Engineering | Partner Ecosystems Systems
Bill Harper Work Experience Details
  • Cisco
    Customer Success Specialist - Full Stack Observability
    Cisco Apr 2024 - Present
    San Jose, Ca, Us
    Work with customers to help them adopt and derive value from Cisco best-in-class FSO solutions.
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  • Cisco
    Technical Lead, Cisco Developer Relations
    Cisco Jan 2023 - Apr 2024
    San Jose, Ca, Us
    Drove API quality within Cisco, supporting Engineering teams to elevate the quality of their documented APIs. Additionally worked with the OpenAPI specification, coaching teams to improve their API scores using Cisco API Insights. • Increased API Insights adoption by 50%+ in just six months by holding onboarding video conferencing sessions, enabling access and CLI use, and providing hands-on support. • Tested and improved API Insights in partnership with Engineering, leveraging feedback and running 15 sprints with 5-10 new features each. • Supported and coached BU Engineering teams on improving their OpenAPI documents and APIs to help enhance overall quality and usability for developers.
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  • Cisco
    Senior Technical Manager, Appdynamics Isv Partner Eco-Systems
    Cisco Dec 2018 - Jan 2023
    San Jose, Ca, Us
    Designed, built, rolled out, and ran the AppDynamics Integration Partner Program (IPP) for ISVs – an ecosystem of software partners focused on integrations that support Cisco AppDynamics full-stack observability (FSO) model using APIs, webhooks, and platform features. Program was launched in June of 2019. https://marketplace.appdynamics.com • Grew program to 40+ ISV Partners working with core cross-functional team. • Built operational framework allowing us to scale the IPP program. • Evaluated new partners for fit in our IPP program, onboarded, and defined integration use case. • Onboarded new partners teaching them APIs, Webhooks, and day-to-day technical support. • Collaborated with partners to build solutions briefs describing the integration and its capabilities. • Rolled out a new Integration Marketplace to showcase our partners and their integrations.
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  • Cisco
    Senior Software Cloud Architect (Hybrid Cloud)
    Cisco Dec 2016 - Nov 2018
    San Jose, Ca, Us
    Supported presales efforts of Cisco Container Platform (Kubernetes based) and Cisco CloudCenter (aka Cliqr a CMP) within the western area as part of a cloud specialist team. Focused on understand customer goals, challenges, applications and roadmap to the cloud. • Provide presales support including Sales Calls, Presentations, Demos, POC's. • Built custom integrations in CloudCenter into other tools as part of a demo/POC.• Provided support and knowledge in Kubernetes as part of Cisco's Container Platform roll out.• Provided training for Data Centers SE's in Kubernetes, containers, Cisco Container Platform. • Provided feedback into engineering on product issues/enhancements for both platforms.
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  • Cisco
    Senior Software Cloud Architect - Metacloud Openstack
    Cisco Apr 2013 - Dec 2016
    San Jose, Ca, Us
    Support the Sale of Cisco Metacloud which is a fully managed OpenStack platform offered with a Cisco reference Architecture using ASR's, Nexus Switching and UCS Compute. Focused on helping customers build out private clouds running OpenStack, migrating applications and understand cloud computing software architecture. • Provided mentoring and training to new Cisco SE's to support Metacloud.• Performed presentations at EBC, DC/Cloud VT sessions, trade shows to customers.• Continued to develop skills in Cloud Tools including - PaaS (Cloud Foundry, Heroku and Apprenda), - CaaS (Docker, Mesos/Marthon, Nirmata, Kubernetes) - CMP platforms (Scalr, Rightscale, Cloud Forms and Cliqr) • Familiar with DevOps tooling including chef, puppet, ansible, terraform, salt, cloud-init, jenkins
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  • Metacloud (Acquired By Cisco)
    Senior Solutions Architect
    Metacloud (Acquired By Cisco) Apr 2013 - Sep 2014
    Senior Cloud Architect at Metacloud (which Cisco Acquired), an OpenStack startup selling an on-prem managed (aka SaaS) version of OpenStack. My role was to work with the Sales VP, the founders, support and marketing to drive new client wins and reference accounts for Metacloud. • Delivered presentations, demonstrations and POC's to potential Metacloud clients. • Provide architecture expertise in OpenStack cloud design (compute, storage, networking). • Focused on how to "consume" OpenStack from an admin, user and developer perspective. • Worked with several orchestration tools, config mgmt, PaaS, container systems and CMP's. • Performed "formal" new customer training including lecture, labs and hands on exercises.
  • Datalink
    Director Of Systems Engineering And Professional Services
    Datalink May 2009 - Apr 2013
    Eden Prairie, Mn, Us
    Managed Pre-sales and Professional Services customer engineering team at large integrator/partner covering the western region. Focused teams efforts on virtual data centers (FlexPods), data protection, networking and primary storage. Provided technical leadership and direction for strategic resource alignment, vendor focus, certifications, and partnerships as well as working with Sales to drive top line revenue and Professional Services attach rate.• Focused on building client solutions with Datalink’s top venders including (NetApp, Cisco, HDS, Oracle, EMC, Isilon, VMWare and Symantec)• Proactively focused Engineering team on key solution/technology areas to grow revenues. • Responsible for Professional Services delivery, SOW writing, project management, revenue/profit.• Focused on increasing services revenue by building skills and attaching services to product sales.
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  • Sun Microsystems
    Manager - Western Area Data Center Practice
    Sun Microsystems Apr 2005 - May 2009
    Palo Alto, Ca, Us
    Managed Solution Team that Specialized in Server Consolidation, Virtualization, Business Apps and HPC. Also managed server product specialist responsible for driving for x64 and SPARC product lines which was over $80M server sales in the western US. We did this by requirements gathering, validation, uses case development and then developing the end clients solution. Provided leadership to Sales and Solutions teams on priorities, strategies and where we would apply resources. • Secured over $20M in ERP platform sales by providing the right resource to manage the opportunities.• Grew x64 business 40% YoY by driving early adoption, aggressive pricing process and focusing technical resources on strategic large opportunities.• Drove $20M in additional revenue by launching proactive TCO/ROI initiative to show how clients could save money by leveraging faster technology. • Created new sales opportunities thru TCO Studies and Consolidation/Virtualization workshops as well as POC engagements. End results was in all cases cost savings for clients. Examples below.
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  • Sun Microsystems
    Lead Architect Western Area - Architecture Manager
    Sun Microsystems Jul 2003 - 2005
    Palo Alto, Ca, Us
    Lead Architect: Western Area Sales and Systems Engineering• Provided leadership to all selling teams in Architecture and Solution Creation by understanding and documenting Client Requirements thru an Iterative process. • Increased technical talent in Western Area by coaching and Mentoring junior Systems Engineers as well as working with their managers to understanding who was ready become an Architect. • Provided Leadership and training by rolling out 3 Architecture Basic Courses to technical communities including pre-sales Engineers, PS Engineers and Tech Marketing Engineers.• Performed TCO Thin client assessments, workshops and recommendations.• Rolled out Sun's AIM methodology to Western Area - This included Sales thru Delivery Framework for Solution selling. (AIM = Architect - Implement - Manage).• Supported targeted Major accounts within the Western Area on as needed basis which included eBay, Wallmart.com, Wells Fargo and many more.
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  • Sun Microsystems
    Systems Engineering Manager
    Sun Microsystems Oct 1996 - Jun 2003
    Palo Alto, Ca, Us
    Managed Pre-Sales Systems Engineers (SE's) supporting the Sales and application of Sun's entire product line, including Servers, Storage and Software. Experienced in managing the support of large accounts, small accounts as well as Partners. * Exceeded revenue goals 5 of 7 years in strong partnerships with Sales Management.* Achieved over 260% Sales Goal in year 2000 as SE manager and Acting Sales Manager.* Achieved over 95% results on employee manager feedback surveys resulting in a stronger team. * Supported Sun's early entry into the Data Center thru focused support on Amdahl resale partnership and the SC2000.* Drove the Sales of the next Enterprise Platform (E4000-E6000-E10000) in to key accounts IT Department to run mission critical applications such as Oracle, SAP, PeopleSoft, Baan and others.* Saved a piece of history http://www.computerhistory.org/collections/catalog/102716463
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  • Sun Microsystems
    Sunservices, Escalation Support Manager (Backline)
    Sun Microsystems Mar 1994 - Sep 1996
    Palo Alto, Ca, Us
    Backline Languages Escalation Manager - worked with a team responsible for supporting GUI API's and developer products/compilers (C, C++, Fortran, Java, Pascal and X-windowing API's) on Sun SunOS/Solaris platforms. Also handled the PC products group, including PC/NFS for Windows 3.1, WABI, PC Windows co-processor card. We also supported the all the API's that came with each product, mostly PC/NFS. This team also build one of the first websites in Sun called http://skool.corp which housed all of the call reporting metrics of the call center. This was early Mosaic and early adoption internally of this new web technology. * Technical Manager in Sun's 1-800-USA-4SUN Support Center. * Managed BACKLINE escalations into Engineering working to provide bug fixes to Sun's clients.* Participated in SunServices ISO 9000 certification resulting in a higher quality of service as well as an important certification. * Managed Senior Engineers responsible severity 1 - red escalation, problem duplication, bug submissions and problem resolution. * Drove “on-site” escalation to Field SSE's when required to resolve issues
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  • Xerox
    Xerox Engineering Systems - Regional Systems Manager
    Xerox 1989 - 1994
    Norwalk, Connecticut, Us
    Presales Engineering Manager for Versatec (XES) a leader in large format plotting. Supported the Sale of Enterprise plotting systems that interfaced to CAD/CAM Systems, EDA Systems, Oil Exploration Systems, GIS Systems and many more. These systems were based on many different hardware platforms, from IBM Mainframes with either VM/CMS (early Virtualization) or MVS, Mini Computer platforms (Dec, Prime), Unix based servers (IBM, Sun, HP) and even on PC's running BSD or Xenix. Supported multiple OS's with graphics API tool kit(s), early networking using TCP/IP, Novell, Token Ring, Domain and hands on experience programing with the Versaplot API tool kit(s).
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  • Versatec Inc. (A Xerox Company)
    Systems Analyst
    Versatec Inc. (A Xerox Company) 1984 - 1989
    Presales Systems Engineering for Versatec, Supported the Sale of Enterprise plotting systems that interfaced to CAD/CAM Systems, EDA Systems, Oil Exploration Systems, GIS Systems and many more. Hands on experience in multi platforms, from IBM Mainframes with either VM/CMS or MVS, Mini Computer platforms (Dec, Prime), Unix based servers (IBM, Sun, HP) and even on early PC's. Supported multiple OS's with Graphics Plotting API tool kits; Hand on experience programing with the tool kit in support of many graphical applications. Provided Pre and Post Sales support to end user and OEM customers, including IBM, HP, Calma, Cadence, SDA Systems, Daisy, and Mentor Graphics.

Bill Harper Skills

Virtualization Data Center Cloud Computing Storage Enterprise Software Solution Selling Saas Unix Pre Sales Professional Services Operating Systems Servers Integration Security Vmware Brocade Management High Availability Server Architecture Architectures Backup Solutions Infrastructure Enterprise Architecture Managed Services Software As A Service Solaris San Storage Virtualization Cisco Technologies Netapp Disaster Recovery Vmware Esx Nas Architecture Networking Storage Solutions Sun Strategy Storage Area Networks Enterprise Storage Server Technologies Paas Storage Area Network Solution Architecture

Bill Harper Education Details

  • California State University - East Bay
    California State University - East Bay
    Computer Science And Minor In Math
  • Ohlone College
    Ohlone College
    General Education

Frequently Asked Questions about Bill Harper

What company does Bill Harper work for?

Bill Harper works for Cisco

What is Bill Harper's role at the current company?

Bill Harper's current role is Technical Leader | Customer Success Leader | Pre-Sales | Systems Engineering | Partner Ecosystems Systems.

What is Bill Harper's email address?

Bill Harper's email address is ws****@****ast.net

What is Bill Harper's direct phone number?

Bill Harper's direct phone number is +140898*****

What schools did Bill Harper attend?

Bill Harper attended California State University - East Bay, Ohlone College.

What skills is Bill Harper known for?

Bill Harper has skills like Virtualization, Data Center, Cloud Computing, Storage, Enterprise Software, Solution Selling, Saas, Unix, Pre Sales, Professional Services, Operating Systems, Servers.

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