I am an accomplished, multi-faceted Microsoft Certified IT Professional with experience of over 8 years in System Administration, Project Management and Technical Support, coupled with over 10 years in Business Management & Sales. Strong knowledge of a wide range of operating systems, software and hardware, demonstrating strengths in PC Trouble Shooting, Asset Management( Asset Deployment and Tracking), System Configuration and Trouble Shooting and knowledge of the principals, concepts & theories of Client Architecture of Technology Management with diversified experience in major corporations and companies. My long diversified career working in three continents is characterized by the commitment and capacity to contribute to successful delivery of given tasks. I have developed the following skills:•Intuitive and analytical, assessing complex enterprise infrastructure, development, network, system issues and developing strategies for quick resolution. •Proficient at translating complex technical concepts to clients and end-users at all levels.•Team player, who offers assistance to other team members. Effectively integrates new team members.•Responsible for working one on one with staff on technology related projects; performing hardware, software installations and repairs.•Excellent interpersonal, communication, customer service, and follow-up skills (verbal and written) •Ability to work independently and within a team environment •Ability to multi- task and can quickly adapt to changes and comfortable in any environment.•Consistent record of achievement in project management, significantly improving IT infrastructure operating stability, efficiency and profitability.•Fast learner, acts quickly and decisively to respond to challenges and opportunities, consistently seeking ways to improve work processes by using creative approaches.•Self motivated, well organized and flexible with good time management skills. >Sales & Marketing Skills.Specialties: •Good understanding of Windows OS WIN 2K & WIN XP (client and desktop).•Troubleshooting Microsoft Office 2K and 2003, •Administration of antivirus solutions & backup solutions.•Good PC hardware troubleshooting and repair skills.•PDA installation, setup, configuration, and troubleshooting•Support and troubleshoot WAN and LAN technologies , including TCP/IP •Possess good perception of asset management. -Experience in Broker & Financial environment – Solomon Smith Barney
Listed skills include Vendor Management, Customer Service, Networking, Technical Support, and 32 others.
