Walt T.

Walt T. Email and Phone Number

Volunteer Technical Director at 4ever Yours Rescue, Inc 501c3 @ Cisco
Walt T.'s Location
Greater Sacramento, United States, United States
About Walt T.

Highly skilled IT leader at every opportunity granted to provide top-notch services, support, and technical acumen to help clients achieve their goals. ● Successful 15+ years' IT Professional, presentation, training (Customer/Internal), and Customer Experience engagement & Management.● Experienced troubleshooting mastery, reduced customer escalation by 75%; well-established process method for service requests to meet 95% client satisfaction through workload assignment/backlog management, deployment, configuration, debugging, and log analysis within SLA deadlines.● Excellent communication skills with a strong background in customer-facing to identify business objectives, deployment strategy, configuration, and product training.

Walt T.'s Current Company Details
Cisco

Cisco

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Volunteer Technical Director at 4ever Yours Rescue, Inc 501c3
Walt T. Work Experience Details
  • Cisco
    Cloud Engineer
    Cisco Jul 2022 - Present
    San Jose, Ca, Us
    View
  • 4Ever Yours Rescue, Inc
    Director Information Technology Services
    4Ever Yours Rescue, Inc Mar 2019 - Present
    Oversee organizations, computer systems, network, software, and cloud infrastructure for a fast-growing 501c3 non-profit.Monitor systems efficiency, reducing downtime by managing 99% up-time and viability of all IT systems and tech processes.Enhance security, deploy and install VPN, Firewalls and resolve problems with hardware, software, browser compatibility, and responsive web designTechnical Liaison with members of the team and executive leadership
  • Cisco
    Technical Consulting Engineer
    Cisco Apr 2018 - Nov 2020
    San Jose, Ca, Us
    •Drives problem resolution for issues experienced in customer environments.•Diagnoses, troubleshoots, and resolves incidents related to Cisco products, services, or solutions.•Provides answers for products, services, or solutions questions.•Creates or updates, and delivers problem resolution, project collateral, and/or knowledge transfer.•Assists in documenting and resolving technical problems found in products and solutions.•Engages and drives appropriate resources for escalations•Maintains accurate documentation in the incident and knowledge-management systems•Ensures case management guidelines are followed•Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests•Individual contributor
    View
  • Mindtree
    Lead Technical Support Engineer
    Mindtree Apr 2015 - Apr 2018
    Bangalore, Karnataka, In
    CSTG Smart Services Release & Support
    View
  • Unish Corporation
    Lead Technical Support Engineer
    Unish Corporation Jun 2013 - Apr 2015
    Technical support for Cisco products and services.
    View
  • R Systems
    Information Technology Analyst
    R Systems Sep 2012 - Feb 2013
    El Dorado Hills, California, Us
    View
  • Bank Of America
    Technical Consultant
    Bank Of America Jun 2011 - Jun 2012
    Charlotte, Nc, Us
    View
  • Modis
    Technical Consultant
    Modis Feb 2009 - Jan 2011
    Zurich, Zurich, Ch
    View
  • Gap Inc
    Helpdesk Analyst/Desktop Hardware Specialist
    Gap Inc Nov 2005 - Nov 2008

Walt T. Education Details

  • California State University, Long Beach
    California State University, Long Beach
    Cyber Security Professional Bootcamp
  • Itt Technical Institute-Rancho Cordova
    Itt Technical Institute-Rancho Cordova
    Computer Software Engineering
  • Unitek College
    Unitek College
    Network And System Administration/Administrator
  • University Of Phoenix
    University Of Phoenix
    General
  • Institute Of Technology
    Institute Of Technology
    Network Systems Technology
  • Heald College
    Heald College
    Computer Technology/Computer Systems Technology

Frequently Asked Questions about Walt T.

What company does Walt T. work for?

Walt T. works for Cisco

What is Walt T.'s role at the current company?

Walt T.'s current role is Volunteer Technical Director at 4ever Yours Rescue, Inc 501c3.

What schools did Walt T. attend?

Walt T. attended California State University, Long Beach, Itt Technical Institute-Rancho Cordova, Unitek College, University Of Phoenix, Institute Of Technology, Heald College.

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