Vice President Service Delivery
Bethesda, Maryland, Us
Responsible for developing and managing the overall service delivery strategy and operations for the company.Develop an organizational structure and team to deliver high value add implementation services and solutions that exceed customer expectations.Own P&LDevelop and refine solution offerings, requirements definition and estimation process, and strategies for effective pre-sales engagement achieving sales & revenue targets, corporate goals and objectives.Facilitate an on-going and consistent review of implementation activities and develop a collaborative process with the Channel, Product Management, and Application Development to ensure product and service enhancements based upon customer feedback and experience implementing the company’s solutions.Develop and enable partner relationships with system integrators where these firms will augment or divest implementation services.Providing support to the following key Federal Customers:- US Department of Justice, Office of Justice Programs- US State Department- DISA- USAID- IAFSolution sets include but not limited to:- ServiceNow (CSM, ITSM)- Amazon Web Services; EC2, S3, ECS, EKS, Server Migration Service- Cisco Core networking- RPA (UIPath, Automation Anywhere)- Riverbed Suite- Dell vxRail