Bill Sniffen

Bill Sniffen Email and Phone Number

Owner @ Plano, TX, US
Plano, TX, US
Bill Sniffen's Location
Plano, Texas, United States, United States
Bill Sniffen's Contact Details
About Bill Sniffen

Innovative technology leader with a proven track record of driving digital transformation and delivering millions in cost savings. I excel at collaborating with C-level executives to re-imagine business strategies and invent cutting-edge solutions using AI, ML, and robotics. As a trusted advisor and product owner, I have successfully led cross-functional teams to design and implement customer-centric initiatives that enhance experiences and boost sales. My expertise spans multiple industries, including healthcare, telecommunications, and manufacturing, where I have consistently achieved significant operational improvements and revenue growth.Areas of Expertise:Agile - Scaled Agile - Change Management - Cost Reduction Strategies - Intellectual Property Management - Technology Forecasting - Cross-functional Team Leadership - Risk Assessment and Mitigation - Project Management - Regulatory Compliance - Stakeholder Engagement - Process Optimization - Market Analysis - Contract Negotiation - Business Intelligence - Customer Relationship Management (CRM) - Organizational Development - Talent Development and Leadership - Strategic Partnerships - Technology Integration - Quality Assurance - Innovation Management - Omni Channel Contact Centers

Bill Sniffen's Current Company Details
NURSEMARK

Nursemark

Owner
Plano, TX, US
Bill Sniffen Work Experience Details
  • Nursemark
    Owner
    Nursemark
    Plano, Tx, Us
  • Cigna
    Automation Development Senior Advisor
    Cigna Jul 2020 - Feb 2024
    Dallas-Fort Worth Metroplex
    Received executive mandate to listen, collaborate, and automate across CIGNA Group. Achieved a $1 billion 5-year goal.• Invented and implemented dozens of process enhancements, resulting in $40 million in cost reductions.• Utilized artificial intelligence, machine learning, and robotics technology to create microservices-based utilities. These utilities resulted in new operating models and enhanced customer experiences in Medicare Sales, Operations, Underwriting, and Digital properties.• Filed four utility patents as the inventor in 2023, which Cigna is pursuing.• Developed and implemented key conversational IVR and chatbots, increasing member self-service by 30%.
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  • Scififoraday.Com
    Entrepreneur
    Scififoraday.Com Oct 2019 - Jan 2024
    United States
  • Infosys
    Automation Consultant
    Infosys Jul 2013 - Dec 2019
    Global
    End-to-End Internal / External Digital Process Re-design.• Led experience re-designing global XRMs using workshop sprints, ideation, roadmaps, and customer journey mapping for Fortune 500 clients. Achieved a 30% reduction in case creation and handling time. Invented and implemented over 40 product features during engagements.• Served as product owner for designing and delivering digital content initiatives at multiple Fortune 500 clients. For a single client, achieved a $100 million increase in online purchasing and improved customer satisfaction (CSAT) scores.• Acted as product owner for automation using low-code products like PEGA, MS Dynamics, and Salesforce. For a major telecom client, created a dealer framework and franchise model. Standardized case management processes.
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  • Infosys
    Consultant - Business Process Automation
    Infosys Mar 2012 - Oct 2019
    Global
    Long term engagements with MSFT, Cisco, Apple, Harley Davidson to re-design the customer and partner experience through a re-imagining of case management and technology injection. Created new and improved customer facing digital properties. Over 40 new features added to their platforms and a 30% reduction in case handle time and overall case load.
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  • Infosys
    Automation Consultant
    Infosys Mar 2012 - Oct 2019
    Global
    Used Robotic Automation + Machine Learning + AI within an Agile methodology for many large Fortune clients that were experimenting with new tech. Guided and mentored teams for high performance and early success.
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  • Azbell Electronics
    Outside Sales Director
    Azbell Electronics 2010 - 2012
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  • A2B Tracking Solutions
    Director Of Product Development And Sales
    A2B Tracking Solutions 2008 - 2010
    • Negotiated and established partnerships with 12 new resale distribution partners by integrating their platforms with A2B's. • Increased sales and market presence by 100%.
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  • Amphenol Cable
    General Manager
    Amphenol Cable 2003 - 2008
    • Doubled sales revenue by 100% during tenure.• Managed an assembly plant with 100 fiber optic and copper production operators.• Successfully negotiated a global exclusive provider agreement with Verizon.
  • Verizon
    Director Of Supply Chain
    Verizon 1999 - 2003
    • Designed and implemented the world's largest non-retail barcode scanning asset tracking system, resulting in a $60 million permanent reduction in network operating costs. The system, still used today, was adopted as a model by the U.S. Department of Defense (DoD).• Served as General Manager of an internal build-to-order, demand-pull fiber optic, and electronic assembly plant. Increased capacity by 1000% over three years.• Pioneered the design and implementation of the company's first Robotic Process Automation (RPA) solutions, reducing the cost of sales commission transactions by ten full-time equivalents (FTEs).
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Bill Sniffen Skills

Sas Ms Office Suite Sql Supply Chain Call Center Managment Thought Leadership Lss Factory Optimization Cmmi Project Execution Project Management Financial Analysis Financial Modeling Program Management Entrepreneurship Strategic Planning Security Consulting Change Management Data Center Business Intelligence Strategy Talent Acquisition Agile Methodologies

Bill Sniffen Education Details

Frequently Asked Questions about Bill Sniffen

What company does Bill Sniffen work for?

Bill Sniffen works for Nursemark

What is Bill Sniffen's role at the current company?

Bill Sniffen's current role is Owner.

What is Bill Sniffen's email address?

Bill Sniffen's email address is ws****@****ail.com

What schools did Bill Sniffen attend?

Bill Sniffen attended Mount Saint Mary's College.

What skills is Bill Sniffen known for?

Bill Sniffen has skills like Sas, Ms Office Suite, Sql, Supply Chain, Call Center Managment, Thought Leadership, Lss, Factory Optimization, Cmmi, Project Execution, Project Management, Financial Analysis.

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