Director Of Security Assurance Operations
CurrentWhile acting as Director of Global Cyber Security Operations for Comcast Business | Masergy,I am responsible for: Developing a single pane of glass experience by integrating the newest ManagedDetection and Response (MDR) capabilities and Endpoint Detection Response (EDR) technologies with global SOC monitoring.Creating world-class service experience in EMEA, APAC, and the Americas, with a strong emphasis on SOC, NOC, and UC operations. Ensuring future revenue growth and churn reduction through strategic leadership and proactive intelligence. Delivering strategic solutions for product development, integration of tools, reporting, auditing, work-life balance, A-players, market salaries, transparency, communication policies, and worldwide presence. Addressing the most difficult components of modern SIEM, staff retention, and worldwide customer satisfaction.✪ Notable accomplishments ✪➤ Growing monthly recurring revenue from $32k to over $1.2M.➤ Grew the Security Operations Center from 7 members in Dallas to over 110 security professionals across 3 continents North America, EMEA, and APAC. ➤ Increased Tier 1-5 analyst and engineer retention rates well in excess of industry average of 2.42 years (T1), 6.84 T2), and averaging 8+ years (T3+).➤ Implemented new security tooling and platforms including Elastic, Rapid7, SentinelOne, and CrowdStrike to provide competitive best of breed solutions to meet SOC demands supporting a vast array of customers spanning multiple sectors: financial, logistics, education, government, and many more. Resulting in achieving customer retention rates of more than 95 percent.