I’m a dedicated professional with 20+ years of developing and managing infrastructure strategy, architecture, and service delivery for high-profile companies. As a people-oriented leader, I train and mentor staff to maximize performance. I also forge lasting stakeholder relationships and ensure the alignment of projects to achieve strict timelines, budgets, and quality standards. Using out-of-the-box thinking, I realize continuous improvement while providing trusted guidance for cloud services, unified communications, network services, data center operations, and many other current systems and new technologies.Key areas of specialization:IT Operations | Strategic Planning/Visioning | IT Service ManagementProject Management | Team Building & Training | Leadership & CollaborationCloud Services | Infrastructure Development | Enterprise SystemsContinuous Improvement | Complex Service Environments | Emerging Technology TrendsSelected highlights from my career:✔️Facilitated the development of short- and long-term infrastructure plans as a go-to resource for cutting-edge solutions at Elevations Credit Union.✔️Led functional planning for the Systems Engineering team, supervised simultaneous projects, and managed the deployment of CATO SD-WAN in 20 locations.✔️Leveraged in-depth technical knowledge to manage and enhance all IT functionalities at Park County Sheriff’s Office Search and Rescue.✔️Created and implemented an innovative new training program to achieve a 25% increase in customer engagement at Vologon Productions.✔️Boosted productivity by improving processes to coach, train, and mentor the team. Bridged gaps and increased knowledge sharing for IT infrastructure and opportunities.In my free time, I enjoy hiking and spending time with my family. I look forward to meeting you! 📧 You can reach me at wsumrall@gmail.com.
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