Will Surdynski Email & Phone Number

Naperville, Il, Us

Naperville, Illinois, United States

Des Plaines, Il

- Management and development of all warranty protocol & processes while maintaining customer satisfaction and vendor relations for the largest replacement window company in the Midwest. Responsible for fleet & asset management for all field service technicians, company-wide metric reporting & analytics, and vendor quality assurance relations.

Naperville, Il

- Management of daily business activities including opening and closing the store, cash handling, building security, and asset management.- Responsible for leading a team of 40 permanent employees and seasonal staff of 20-30 employees. - Duties include $4 million annual payroll management, store supply ordering, expense management, facility upkeep, supply chain efficiency, interviewing and hiring, & inventory integrity.- Proficient with Oracle procurement systems, OSHA regulations, DOT expectations, and Kronos scheduling.

Naperville, Il

- Managed a team of 15 reports in a customer facing role with a focus on strategic planning, associate development, and increasing top line sales. - Over 5% positive sales growth from the previous year resulting in approximately $450,000 sales growth in the departments managed.- Developed new revenue streams resulting in 61% sales growth in 2016 for the Building Materials department.

Naperville

- Daily review of sales and cash handling reporting ensuring properly maintained asset integrity.- Developed management skills in a diverse workforce by implementing consistent structured training, listening intently, & providing ongoing feedback.- Positive comparable sales in May through August 2015 by forecasting trends, ordering seasonal inventory, and optimizing sales techniques.

Guitar Center Arlington Heights

- Raised overall store rank by over 100 places within five months at regional flagship Guitar Center location. - Responsible for the training & development of commission-based sales & customer service techniques. - Mentored associates to increase productivity & maximize profitability through daily coaching & optimization.

Naperville, Il

- Logistical management of all inventory operations with more than $1 million in revolving inventory & over $5.5 million in annual sales. - Managed a team of four direct reports & all HR-related tasks including hiring, policy expertise, & safety training. - Regional & district winner for most organized &well-maintained warehouse in the nation in 2013.

Naperville, Il

-Promoted to Assistant Store Manager in Spring 2010 after consistently delivering strong sales and leadership skills.-Awarded the President's Award in 2009 and 2010 for being among the top most profitable stores in the chain. -Guitar Center Expert Certified - Professional Audio, Keyboards, Drums, Guitars, and Accessory products resulting in superior customer service, satisfaction, and product knowledge.-Focused on building customer relationships resulting in consistent top three sales in a commission based sales environment including leading the store in sales in March and September 2010. -Ranked in the top 20% of all sales associates in a district of over 300 employees throughout the 2010 Year.

Peoria, Il

-Designed, organized, and carried out fifteen promotional contests, events, and concerts .-Managed, updated, and recruited the radio station fan loyalty program resulting in 20% membership increase.-Development of prospecting and underwriting techniques to improve station profitability.

Managed a team of five employees providing daily assignments and inspecting their work.Worked in constantly changing locations, types of services, and weather conditions with superior quality .Developed useful problem solving skills to make tasks more efficient.