• Establish a product and service development process to introduce new services to portfolio• Relationship with whole IT and Cybersecurity ecosystem (vendors, distributors, and customers)• Align the service development process to Scrum Sales methodology• Leverage product owners to improve their soft skills and manage new services development• Work with distributors to develop new both IT and Cybersecurity players • Understand Cybersecurity and IT Infrastructure existing ecosystem and new players• Study some Cybersecurity and IT Infrastructure products (technical and sales skills)• Drive internal development projects to support new services• Re-design delivery processes according to new services

• Restructure corporate PMO, organizing processes and creating effectiveness and profitability KPIs• Implement service operation and quality assurance processes• Lead and manage IT Infrastructure and Cybersecurity high-performance teams• Lead and manage IT Infrastructure crisis in customer’s environments• Lead and manage cyber-attack war rooms to recover customer's business operation

• Team restructuration after a corporate merge• Manage a multi-disciplined high-performance team• Implement meritocracy and competency-based management model o Performance evaluation system with individual development plan (IDP) o Performance-based commissioning model• IT governance (Cobit) and service management (ITIL) models adoption• Establish and implement a corporate project management office (PMO)• Manage internal projects to migrate legacy applications and restructure governance processes• Manage IT infrastructure, cybersecurity and information security projects for middle and enterprise customers within some industries (finance, education, manufacturing, retail, agriculture, etc.)

• Restructure and manage a multi-disciplined team – 12 employees distributed across 4 states• Restructure IT processes with ITIL• Create IT process map aligned with the business• Align IT strategic plan with corporate strategic plan• Manage IT infrastructure and telecommunication projects • Define IT infrastructure and telecommunication standards and architecture• Contract management• Budget management• Define and implement IT KPIs to support SLAs and SLOs

• Define IT infrastructure and telecommunication standards and architecture• Technical lead of IT infrastructure and telecommunication • Migrate and manage Linux and Microsoft environments• Oracle e SQL Server administration (DBA)• Plan and manage backup strategy and assets using HP Data Protector• Layer 2 support for Service Desk and operation (warehouse)

• Lead PCI-DSS certification project• Plan and manage backup strategy and assets using HP Data Protector• Plan and manage HP NonStop backup strategy• Manage Control-M job scheduler tool• Monitor IT infrastructure environment with EMC Smarts tool• Implement new tools and systems used for capture and process transaction system• Migrate and manage Linux and Microsoft environments

• Migrate and manage Linux and Microsoft environments and legacy systems• Define IT infrastructure and telecommunication standards and architecture• Lead the ISO 27001 Information Security Certification• Lead the warehouse automation project with Mobile Handheld Computers and ThinClients• SAP Basis – ERP SAP ECC 6.0 – Sizing, implementation and management • Oracle and SQL Server administration (DBA)• Plan and manage backup strategy and assets using HP Data Protector, Symantec BackupExec, and ArcServe• Layer 2 support for Service Desk and operation (warehouse)