Latchel is a Y Combinator backed startup that provides a 24/7 virtual maintenance department for property managers. We take tenant calls, screen and troubleshoot emergencies, and dispatch contractors (either your preferred contractors or the ones we have in our network).

• Led Worldwide Last Mile Subject Matter Expert (SME) Team's Last Mile Planning and Execution team, which included last mile route planning and delivery execution apps.• Supported process re-engineering efforts for new route planning and delivery execution processes and technology.

• Designed route planning and labor planning models for Manhattan PrimeNow launch (1 hour delivery)• Led route planning design and technology integration for Amazon.mx parcel delivery• Created network and capacity planning models for US Amazon Logistics expansion

• Process engineering and launch support for Amazon Fresh launches in Los Angeles and San Francisco• Led design and launch of Manhattan parcel delivery for Amazon Logistics• Designed route planning solution for China parcel delivery

• Managed and directed three peers to create SmartView issue research and tracking tool• Created new error detection algorithms to automatically detect and categorize 150,000 existing errors• Reduced error research time by 95% with projected savings of $6.25 million due to SmartView tool

SmartMeter™ Operations; Field Order Tracking Project• Captured over $100,000 in verified savings during first 2 months of pilot operation• Designed systems to automate fielding, validation, and tracking of over 75,000 field requests annually• Directed and managed SQL programmer and front end programmerSmartMeter™ Gas Network• Continually improved processes to support 99.99% read rate for over 3M network devices• Automated issue identification process, reducing daily identification time from 6 hours to 15 minutes• Identified and automated routine processes saving 6+ full time equivalents