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@guildeducation.com
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William Thorpe is listed as Business Operations Management | Operational Excellence & Leadership | Servant Leader | Perpetual Learner | Business Development | Diversity, Equity and Inclusion at UCLA Health, based in Hampton, Virginia, United States. AeroLeads shows a work email signal at guildeducation.com and a matched LinkedIn profile for William Thorpe.
William Thorpe previously worked as Assistant Director at Ucla Health and Contact Center Manager at Ucla Health. William Thorpe holds Bachelor Of Science - Bs, Business Administration, Management And Operations from Old Dominion University.
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AeroLeads found 1 current-domain work email signal for William Thorpe. Compare company email patterns before reaching out.
Customer-focused professional with verifiable records of achievements by making direct contributions towards the advancement of various organizations’ missions and enabling achievements of full business potential by delivering strategic leadership. 15+ years of experience in hiring, training, and managing staff, with focus on individual development plans and establishing performance metrics for optimal staffing and resource allocation.
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Los Angeles, CA, US
Provides strategic oversight and leadership for the Member and Provider Contact Center.Responsible for ensuring the delivery of best-in-class service to new and existing members.Lead, manage, coach, and develop teams to achieve high-performance standards in alignment with UCLA Health’s mission and values.Oversee the implementation and management of.
Denver, CO, US
Delivered strategic leadership to four accomplished Associate Managers for rapid accomplishment of operational goals. Supervised and directed outbound operations, overseeing team of 30+ full-time employees to ensure smooth workflow. Developed learning resources to enhance leadership effectiveness and maximize productivity. Utilized data analysis to devise.
Irvine, CA, US
Headed 100+ full-time employees, while providing oversight for front and back-office operations. Ensured compliance with key performance indicators by conducting regular audits on a daily, weekly, and monthly basis. Performed quality control checks to uphold high standards of business. Developed performance plans utilizing PIC/NIC strategies for direct.
Irvine, CA, US
Supervised 20 direct reports in inbound call center setting, while managing daily customer care and sales operations. Recruited, trained, and nurtured new employees in alignment with company standards for their professional development and skills enhancement. Employed quality assurance monitors in line with established policies and procedures.
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William Thorpe works for UCLA Health.
William Thorpe is listed as Business Operations Management | Operational Excellence & Leadership | Servant Leader | Perpetual Learner | Business Development | Diversity, Equity and Inclusion at UCLA Health.
AeroLeads has found 1 work email signal at @guildeducation.com for William Thorpe at UCLA Health.
William Thorpe is based in Hampton, Virginia, United States while working with UCLA Health.
William Thorpe has worked for Ucla Health, Guild Education, and Alorica.
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William Thorpe holds Bachelor Of Science - Bs, Business Administration, Management And Operations from Old Dominion University.
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