Provide support for a diverse spiritual and secular community through speaking engagements, weddings, funerals and spiritual companioning.

Provide editing services for data analytics reports.

Managed operational activities of a non-conventional holistic healthcare organization. Supervised 10+ medical and office personnel in a client education focused clinic that generated annual sales exceeding $800K. Evaluated and modified practice workflow to maximize scheduling potential and meet shifting needs of physician-owner. Introduced improved interviewing, training, and evaluation procedures which increased employee retention. Reduced core costs and supply waste through revised inventory procedures. Direct oversight of all marketing, advertising, and community relations activities. • Eliminated all corporate debt in three years.• Designed a New Patient Orientation program to introduce potential patients to integrative philosophy which increased patient retention and customer satisfaction.

Served as the communication hub for a 150-member faith-based non-profit organization. Supervised office operations including writing and editing weekly print and online publications. Provided administrative support to minister, board of trustees, and department leaders. Maintained donor records and process fund deposits. Created multimedia presentations.• Organized on-site logistics for mid-Atlantic Conference with 150+ attendees.

Ensured center compliance with established corporate initiatives. Assertively focused on revenue attainment, core-cost reduction and exceeding customer expectations. Expanded team proficiency in promoting products and services that enhanced orders through consistent coaching and behavior modeling. Directed team member hiring and training. Evaluated team member efficiency and productivity; initiated positive discipline processes when necessary. Partnered with local Senior Center Manager (SCM) to perform SOP audits in cluster spokes. Mentored Compact Car Center Managers in local cluster. Co-facilitated Spoke/Compact Car Center Manager forums at district meetings. Partnered with other SCMs to lead training break-out sessions at district meetings. • Recognized three times as a top 10 center for year-over-year non-shipping revenue for a rolling four-week period.

Supervised sales, customer service, and administrative activities for a children’s furniture and accessories retail store with annual sales exceeding $2.8 million. Established monthly sales goals. Coached sales and office personnel to achieve and exceed corporate quality measurements. Actively worked to resolve customer concerns and disputes. Built rapport with other departments to present unified customer-care attitude and actions. Supervised in-store merchandising programs and maintained inventory of take-with accessories, domestics, and seating groups.• Only store to score 100% on corporate compliance operations audit.• Inventory variance totaled $40.• Increased furniture warranty sales by 25%.• Promoted to this position after 7 months as KIDS Sales Associate in same store.

Pitched stories and product placement for editorial coverage of innovative bath furniture product. Trained national sales reps and dealer sales force of more than 200 retail stores on product features and enhancement options. Supervised all customer service activities. Managed all vendor relations and inventory control for customized furniture.

Ensured that branch complied with established initiatives and exceeded customer expectations in a timely and efficient manner. Supervised staff of 12 in absence of store manager to drive sales and increase productivity. Managed technology issues at store level to keep all machines and computers working at designated efficiency. Promoted additional services and products at front counter and through product sampling. Monitored coworker scheduling to minimize payroll costs and increase branch profitability.• Under new management leadership, store moved from fourth quartile to President’s Club in less than 12 months.• Selected with seven other Assistant Managers from a three state area for management development training.

Wrote funding proposals in collaboration with curators for local, state, and federal grant awarding organizations. Supervised correspondence with members and potential donors including letters, invitations, and direct mail. Coordinated efforts of the Director’s Circle, a peer-to-peer donor solicitation campaign that culminated in a black tie dinner. Created direct mail business support campaign. Researched grant guidelines and connected funding priorities with institutional needs. • Secured more than $209,000 in grant funding from various local, state and federal agencies including the AL Humanities Foundation, NEA ArtsREACH, Central Alabama Community Foundation, AL State Council on the Arts, and the Montgomery Jewish Federation.

Represented the marketing department in the absence of the director and served as institutional spokesman. Assisted in supervision of 12 full-time and 50+ part-time employees. Researched audience demographics and utilized data to acquire new customers. Coordinated efforts with mail-house for effective list management. Analyzed data to create income and attendance reports and to calculate sales projections. Simultaneously planned, developed, and executed ticket sales campaigns for multiple productions to targeted markets. Achieved season income and attendance goals by creating and executing a comprehensive marketing plan. Cultivated front-line hospitality and customer service through training sessions and continuous evaluation.• Guest lecturer in University of Alabama’s MFA Arts Administration program to discuss functional positions in a marketing department, pricing structures and goal setting.

Administered the distribution of information to internal and external customers. Developed and maintained relationships with local, regional, and national media contacts. Appeared on live talk shows promoting events and productions. Arranged publicity interviews and photo shoots in accordance with AEA union rules. Secured and approved commercial printing bids. Assigned articles, selected artwork, edited copy and design for multiple publications. Maintained institutional archive of production photos, press releases, print publications, and all media coverage. Worked with a team of 10 to assist the Director of Marketing in generating institutional and production awareness.• Secured coverage in The New York Times, American Theatre, Variety, Live! Magazine, The Group Travel Leader and other national publications for world-premiere productions.

Supervised the processing and reporting of more than $2.8 million in annual ticket revenue. Directed yearly database programming and maintenance of more than 23 events, 570 performances, 30 price matrices, and 100,000 patrons. Wrote database query reports to generate sales, attendance, and inventory reports. Translated raw data into statistical spreadsheets and graphs. Constructed stock-run and repertory performance calendar based on historical sales figures. Recruited, trained, motivated, and evaluated a diverse staff of 10+ in all aspects of customer service, sales, and daily operations. Developed site-specific training methods and materials to educate CSR staff in service and sales techniques. Adhered to limited payroll budget. Coordinated efforts of marketing department and front-line personnel.• Awarded the 1997 Hospitality Salute from the Montgomery Chamber of Commerce for outstanding achievement and service to the tourism industry of Montgomery, AL.• Redesigned the subscription sales process resulting in a 39% increase from FY 96 to FY 97.• Initiated an “early bird” subscription direct-mail campaign, generating more than $275,000 in three weeks.