William Tyler Cox Email & Phone Number

IT Service Desk Agent looking to expand opportunities in the cybersecurity field. Subject matter expert in all aspects of cybersecurity and information technology, including but not limited to Wireshark, Windows/Linux Operating Systems, and SDR signal capture. Proficient with Windows command prompt, as well as cracking Linux's terminal. In depth understanding programming languages of C++ and Python. Attention to detail oriented, with aspirations to serve a greater purpose through cyber protection.Old Dominion University - Bachelor of Science in CybersecurityCompTIA Security+ - Candidate ID: COMP001022022764 SkillsWiresharkWindows/Linux Command LineActive DirectoryCVE, CVSS, NISTPacket AnalysisWindows/Linux OSIT SupportC++PythonAccess ControlLeadershipManagementRelationship BuildingCommunicationTeam OrientedWork ExperienceIT Service Desk Agent |SAIC Norfolk, VAAccepted thousands of service desk calls and executed the same amount of tickets using HPSM Service Manager. Successfully troubleshot problems dealing with hardware, software, and server issues for Navy users daily. Received administrative rights to be granted access to remote into user’s machines to solve issues. Ran software scripts to fix a plethora of issues for users of the Navy’s network.Cybersecurity InternWeathered Security, LLC.