Wesley Moss Email and Phone Number
Wesley Moss work email
- Valid
- Valid
Wesley Moss personal email
IT and Business Professional with strong background in computer operations, information technology, project management support and supervision. Experienced at creating processes, managing projects, and supervising teams. Articulate and reliable individual with an outstanding track record in Management of IT Operations and support Infrastructure in Information Systems and Network Technology.
-
Technical Support AnalystIbm/Lenovo (Cci, Inc.) Aug 2013 - PresentSmyrna, Ga.• Provide technical support for all Lenovo ThinkServers and ThinkStations; hardware failures, RAID configurations, OS installations, configurations, user account setups and remote management setup for business and Enterprise customers in the U.S., Canada, Jamaica and the Virgin Islands. Troubleshoot implemented systems through problem determination and profile log analysis (IBM DSA logs and Lenovo Profile Collection logs.)• Identify failing hardware components and place service calls for onsite repair and/or part delivery to client sites.• Great experience installing/configuring and troubleshooting hardware or software documentation of client problems and each step taken to come to a resolution or an escalation. Reports created for any new found engineering bugs or failures on procedure implementation. -
Ibm Technical Support AnalystIbm (Ctg,Inc) Jan 2008 - Feb 2012Atlanta, Georgia• Provided 2nd and 3rd level remote technical support for all Lenovo desktops, notebooks and server products handled by IBM for Lenovo's business and residential customers in the United States, Canada and Puerto Rico.• Also supported crisis oriented customer complaints involving products or service which if no resolution approached, then escalated to another Tier group for completion.• Through identifying onsite issues and making improvements, maintained a 98% solve rate based on a reduction of site visits.
-
Gateway/Intel Server Support AnalystIbm (Spherion) Oct 2006 - Jan 2008Atlanta, Georgia• Provided national remote technical support for Gateway/Intel server customers and field technicians, including the Pentagon, NOOA and various Universities. • Track record efficiency of 97% resolution in troubleshooting and fixing servers with degraded or failed raid arrays, Windows Server 2000/2003 software problems and hardware problems.• Earned a reputation for accurate detailed documentation using Siebel Business Applications ticketing system to document each service request from creation to completion and accurate documentation of technical support calls.
-
Project ManagerIbm Global Services Dec 2005 - Jan 2006Atlanta, Georgia·Project Manager for IBM/Walt Disney World Strategic Outsourcing for all Walt Disney World infrastructure RFS (Request for Service) changes and upgrades for any applications, severs and SAN storage.·Implemented new business projects from requirements phase to procurement, to managing projects to closeout within 100% of project timeline.·Held conference calls with customer to resolve any problems and distributed weekly status reports to customer and IBM team.
-
National Project CoordinatorTek Systems, Inc. Jan 2005 - Oct 2005Atlanta, Georgia·National Project Coordinator for IBM/PEP Boys infrastructure point of sale installation project which consisted of 541 sites across the United States and Puerto Rico.·Project had a 98% success rate in being on schedule providing technical support to teams leads and technicians for a complex infrastructure client Point of Sale, Cisco networks, Wireless Access Points and IBM server upgrades.·Extremely effective distributing hourly and daily Excel status reports to management personnel at all levels of the company.·Participated in weekly training conference calls with a staff of 75 technicians to discuss major milestones of the project, any site changes or problems and team building.
-
National Project CoordinatorTek Systems, Inc. Sep 2004 - Jan 2005Atlanta, Georgia·National Project Coordinator for Speedway Super America infrastructure upgrade to install customer rewards terminal and stand, network switch, printers and network cabling for over 1,500 sites.·Responsible for training all staffed technicians to insure scripted instructions of each site upgrade was 100% compliant.·Implemented a detailed daily status report that was 100% effective in informing all levels of management of site problems, escalations, vendor issues and resolutions.·Conducted and participated in weekly training conference calls for over 150 staffed technicians.
-
National Project CoordinatorTek Systems, Inc. Apr 2004 - Jul 2004Atlanta, Georgia·National Project Coordinator for Hotel Marriott Systems (HMS), a multi-state infrastructure project that involves Windows XP Pro migration for over 2,500 PC’s and over 190 Windows 2003 Server installs.·Acted as main point of contact for technicians and engineers nationwide installing new IBM servers, and Windows XP Pro migrations.·Initiated action to identify and resolve project problems/issues at any sites and report to HMS Host management steps and actions taken to ensure timely site completions, project success and quality.·Was 100% effective in managing progress, expenses, and maintaining daily site status reports covering problems and sites completed.*** Information on previous employers available on request ***
Wesley Moss Skills
Wesley Moss Education Details
-
Benedict CollegeSocial Sciences -
Oglethorpe UniversityMicrosoft Certified Systems Engineering Program
Frequently Asked Questions about Wesley Moss
What company does Wesley Moss work for?
Wesley Moss works for Ibm/lenovo (Cci, Inc.)
What is Wesley Moss's role at the current company?
Wesley Moss's current role is Technical Support Analyst.
What is Wesley Moss's email address?
Wesley Moss's email address is wm****@****ibm.com
What schools did Wesley Moss attend?
Wesley Moss attended Benedict College, Oglethorpe University.
What skills is Wesley Moss known for?
Wesley Moss has skills like Lotus Notes, Microsoft Project And Powerpoint, Windows Xp, Windows Server 2003, Windows Vista Operating System, Windows 7, Unix, Dsl And T1 Fundamentals, Tcp/ip, Siebel Ebuisness Application, Wireless Networking, Ethernet And Token Ring Lans.
Who are Wesley Moss's colleagues?
Wesley Moss's colleagues are Amitai Asif, Abdallah Abuzaid, Himika Gupta, Chandana Jangam, Jarell S., Radhika Veerasekar, Debpratim Panda.
Not the Wesley Moss you were looking for?
-
Wesley Moss
Birmingham, Al2luckie.com, pradcooutdoorbrands.com2 +120587XXXXX
-
-
2walmartcareers.com, walmart.com -
1uwa.edu.au -
Wesley Moss
Flowery Branch, Ga2bellsouth.net, wwex.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial