For the last 8 years, I've been managing the Digital Communication, Media, Socia Media, Branding & Design in Egypt's No.1 Think Tank, the Egyptian Center for Economic Studies (ECES), playing a great role in its digital transformation and helping it rise to rank among the top TTs is the region and worldwide.Previously, I've worked for more than 13 years of experience in a Multinational Telecommunication company (Vodafone) – mainly in Customer Care Department supporting various Data (Mobile & Fixed) solutions & teams, in addition to other various professional skills & functions. Started my journey as Call Center Representative to reach a supervisory post leading a team of 15 technical support engineers to offer world-class Customer Experience, & finally moved to Internal Communication Team – HR Department based on recommendation from my management based on highly positive feedback about my work quality.Beside Telecom, I’m willing to expand my experience to other sectors (like Automotive, Mobile Devices and Electronics) where I can invest my skills & expertise in other areas of interest to maintain the passion that will drive my team performance for further excellence & maximizing my value-adding to the company - as well as personal career development.