Walied El-Torky
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Walied El-Torky Email & Phone Number

Digital Communications Manager at The Egyptian Center for Economic Studies (ECES)
Location: Egypt 7 work roles 2 schools
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Current company
The Egyptian Center for Economic Studies (ECES)
Role
Digital Communications Manager
Location
Egypt
Company size
23 employees

Who is Walied El-Torky? Overview

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Walied El-Torky is listed as Digital Communications Manager at The Egyptian Center for Economic Studies (ECES), a with 23 employees, based in Egypt. AeroLeads shows a matched LinkedIn profile for Walied El-Torky.

Walied El-Torky previously worked as Digital Communications Supervisor at The Egyptian Center For Economic Studies (Eces) and Internal Communication Supervisor at Vodafone Egypt. Walied El-Torky holds Bachelor Of Commerce (B.Com.), Faculty Of Commerce - English Section from Assiut University.

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Email format at The Egyptian Center for Economic Studies (ECES)

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The Egyptian Center for Economic Studies (ECES)

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Profile bio

About Walied El-Torky

For the last 8 years, I've been managing the Digital Communication, Media, Socia Media, Branding & Design in Egypt's No.1 Think Tank, the Egyptian Center for Economic Studies (ECES), playing a great role in its digital transformation and helping it rise to rank among the top TTs is the region and worldwide.Previously, I've worked for more than 13 years of experience in a Multinational Telecommunication company (Vodafone) – mainly in Customer Care Department supporting various Data (Mobile & Fixed) solutions & teams, in addition to other various professional skills & functions. Started my journey as Call Center Representative to reach a supervisory post leading a team of 15 technical support engineers to offer world-class Customer Experience, & finally moved to Internal Communication Team – HR Department based on recommendation from my management based on highly positive feedback about my work quality.Beside Telecom, I’m willing to expand my experience to other sectors (like Automotive, Mobile Devices and Electronics) where I can invest my skills & expertise in other areas of interest to maintain the passion that will drive my team performance for further excellence & maximizing my value-adding to the company - as well as personal career development.

Listed skills include Call Center, Telecommunications, Customer Satisfaction, Customer Experience, and 43 others.

Current workplace

Walied El-Torky's current company

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The Egyptian Center for Economic Studies (ECES)
The Egyptian Center For Economic Studies (Eces)
Digital Communications Manager
Website
eces.org.eg
Employees
23
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7 roles · 23 years

Walied El-Torky work experience

A career timeline built from the work history available for this profile.

Internal Communication Supervisor

Vodafone Egypt

- Managing Communication topics across all company departments• Specific Audience-based communication (Staff - Management)• Company Strategy• Updating & auditing Intranet web portal (HUB)• Designing & rolling out campaigns- Arranging & carrying out Events & Engagement Activities – including Idea, Implementation & Follow-up phases- Handling internal branding projects

Jul 2015 - Apr 2017

1St Line Customer Technical Support Supervisor

Vodafone Egypt

- Managing 1st Line Technical Support Team of 15 Representatives Following up performance Providing feedback & Coaching Developing knowledge Motivating & Recognizing Achievements- Products & services in scope: Mobile Internet services on smart devices (phones & tablets) running Android, iOS, Windows Phone & BlackBerry OS. USB Modems & 3G Routers ADSL Cloud/Hosting services- Knowledge Enhancement Committee Founder & Member Collecting agents’ knowledge gaps through various channels Analyzing information & providing management team with insight reports Enhancing knowledge & technical expertise based on findings through direct communication emails, training sessions & supporting teams alignment- Internal Communication Committee Founder & Member Preparing the communication periodic newsletters & ad-hoc/breaking news Revising topics & content with owners for granting understanding through simplicity & clarity Communication consultant for Management Team- NPS Committee Member NPS SPoC with Customer Experience Team Preparing weekly report for area progress & detailed gap analysis Enhancing agents scores through specifically-tailored direct training sessions

Nov 2011 - Jun 2015

Business Solutions Specialist

Vodafone Egypt

Customer Care Techical Support Specialist in a Team handling 1st & 2nd lines of support (36 agents, 2 Specialists - 3 Supervisors)Specialist's Tasks & Responsibilities:1. Technical Training Responsible & Senior Trainer:a. Managing Technical Training Team & preparing training plan for 3G Data products & services in scope conducted across all Call Center & Retail teamsb. Preparing and updating training material - customized upon audience level/segment as well as induction for new-comersc. Performing periodic evaluation tests to identify info gaps & conduct refreshment sessions accordinglyd. Pre & post-evaluation tests to evaluate training effectivenesse. Trainers' assessment and selection processf. Reporting the Training Team progress to team management on monthly basis2. Reporting & Analysis - Team & Area Performance Preparation & Presentation3. Technical Consultant & Team SPOC with other Departments/Areas4. Daily Operation Manager (RTM)5. Work Force handing team scheduling

Nov 2007 - Oct 2011

Customer Service Representative - High Segment

Vodafone Egypt
2004 - 2006 ~2 yrs
Team & coworkers

Colleagues at The Egyptian Center for Economic Studies (ECES)

Other employees you can reach at eces.org.eg. View company contacts for 23 employees →

AD Ahmed Dawoud Ahmed Dawoud Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View → AS Aya Saleh Aya Saleh Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View → SA Sahar Aboud Sahar Aboud Colleague at The Egyptian Center For Economic Studies (Eces)Egypt View → HK Hossam Khater Hossam Khater Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View → MM Mohanad Mahdy Mohanad Mahdy Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View → RS Racha Seif El-Dine, Msc, Mba Racha Seif El-Dine, Msc, Mba Colleague at The Egyptian Center For Economic Studies (Eces)Egypt View → IA Israa Adel Israa Adel Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View → MM Menna Mahmoud Menna Mahmoud Colleague at The Egyptian Center For Economic Studies (Eces)Egypt View → IY Ibrahiem Yousif Ibrahiem Yousif Colleague at The Egyptian Center For Economic Studies (Eces)Egypt View → AE Abdelrahman El Nahas Abdelrahman El Nahas Colleague at The Egyptian Center For Economic Studies (Eces)Cairo, Egypt View →
2 education records

Walied El-Torky education

Bachelor Of Commerce (B.Com.), Faculty Of Commerce - English Section

Assiut University

Faculty of Commerce - English Section

Gse

Orouba Language School

Maadi-Cairo Graduation Year 1998-1999

FAQ

Frequently asked questions about Walied El-Torky

Quick answers generated from the profile data available on this page.

What company does Walied El-Torky work for?

Walied El-Torky works for The Egyptian Center for Economic Studies (ECES).

What is Walied El-Torky's role at The Egyptian Center for Economic Studies (ECES)?

Walied El-Torky is listed as Digital Communications Manager at The Egyptian Center for Economic Studies (ECES).

Where is Walied El-Torky based?

Walied El-Torky is based in Egypt while working with The Egyptian Center for Economic Studies (ECES).

What companies has Walied El-Torky worked for?

Walied El-Torky has worked for The Egyptian Center For Economic Studies (Eces) and Vodafone Egypt.

Who are Walied El-Torky's colleagues at The Egyptian Center for Economic Studies (ECES)?

Walied El-Torky's colleagues at The Egyptian Center for Economic Studies (ECES) include Ahmed Dawoud, Aya Saleh, Sahar Aboud, Hossam Khater, and Mohanad Mahdy.

How can I contact Walied El-Torky?

You can use AeroLeads to view verified contact signals for Walied El-Torky at The Egyptian Center for Economic Studies (ECES), including work email, phone, and LinkedIn data when available.

What schools did Walied El-Torky attend?

Walied El-Torky holds Bachelor Of Commerce (B.Com.), Faculty Of Commerce - English Section from Assiut University.

What skills is Walied El-Torky known for?

Walied El-Torky is listed with skills including Call Center, Telecommunications, Customer Satisfaction, Customer Experience, Customer Service, Troubleshooting, Customer Retention, and Technical Support.

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