Walt Tracy, Mba Email & Phone Number

Knoxville, Tennessee, Us

AtWork Cincy is a full service staffing agency empowering businesses in the lean economy by reducing costs, improving time to quality talent, and managing regulatory and compliance risks. Though locally owned, we have the backing of a top staffing firm as cited by Staffing Industry Analyst with over 90 US offices. AtWork has been recognized with coveted Best of Staffing awards for both client and talent satisfaction. We look forward to being AtWork for You!

Cincinnati, Us

UrbaNeXt is an education startup that equips urban faith-based organizations to offer the hope of affordable Christ-centered schooling to at-risk youth.

Strategic IT organization leader to engage Executive Team in challenging business environment.► Drive the technology vision and architecture through alignment with the organization's leadership, mission, and strategy.► Assess the effectiveness of existing operations, systems, and vendors and recommend improvements to reduce costs and improve service.► Keep current with IT trends and suggest innovations that lead to growth in revenue, efficiency, and customer experience.► Lead change through major platform initiatives, including ERP, CRM, Business Intelligence, Cloud/SaaS, and migration of acquisitions.► Define IT performance metrics, making continuous improvements in IT operations.► Recruit and develop staff to implement an optimal team model of internal, external, and virtual team members.

Colorado Springs, Co, Us

Directed an integrated IT and Marketing organization delivering and promoting high value services for members and supporting ACSI’s 28 global offices. Supervised a staff of 10 employees.► Led platform selection and implementation for new online professional development offering, generating $1.4M in member revenue. ► Reduced costs, improved staff access, and consolidated constituent data by migrating key organization systems to fully integrated, cloud-based solutions. Implementation included new enterprise systems for website, association management (AMS/CRM), membership renewal, event registration, professional development, career center, e-store, and donor management. ► Introduced strong financial management practices as interim VP of Finance, generating $2.4M improvement in operating cash flow and leading to first year of profitability for ACSI since the recession.► Built Marketing department and oversaw initiatives that refreshed the ACSI brand, streamlined and enhanced member communications, and developed member engagement analytics.► Introduced Tableau business intelligence solutions in support of publications sales team, credited with 5% increase in textbook sales due to better understanding of customer purchase behavior and history.► Implemented new advertising media channels and directed cross-functional advertising and sponsorship strategy, expected to generate significant new non-dues revenue.

Chicago, Il, Us

Responsible for IT Services profit center with P&L responsibility and corporate IT function, which supported 5 offices and 650 employees. Supervised a staff of 45 employees.► Grew IT Services unit financial contribution by 150% through significant rebuilding efforts in team building, quality, service level management, product standardization, and financial controls.► Oversaw development, deployment, and hosting for 150 client websites offering the SmithBucklin association technology platform while reducing operating costs 25% through activity-based costing, aggressive vendor management, and virtualization.► Improved staff productivity and client billing accuracy by implementing time management system based on Epicor for Service Enterprises platform.► Enhanced member marketing ROI and client confidence by deploying DataLever, cleaning member contact records and ensuring standardization of member data and demographics.

Us

Key contributor to Executive team whose turnaround efforts led to doubling of EBITDA and a successful exit transaction for private equity owners. Established and led IT organization of 25 employees, which supported business objectives to control revenue and labor, grow enrollment, and improve effectiveness of Field Management.► Built business alignment and governance process that identified and prioritized technology initiatives. Directed the delivery of resulting projects:- Decreased accounts receivable and tuition adjustments by 50% through upgrades to point-of-service (POS) application and implementation of the T-Recs bank reconciliation application.- Reduced school labor expenses by 2% while ensuring compliance with complex state and local regulatory supervision rules by building and deploying workforce management systems.- Improved prospect capture and conversion rates by launching award-winning website, centralizing prospect capture and campaigning capabilities built on ATG customer experience platform (CRM).- Enabled valuable performance management metrics for Field Management staff through Academy Scorecard built on Information Builders WebFocus business intelligence suite.► Improved speed and quality of custom business systems by introducing service-oriented architecture (SOA) and Agile software engineering methodology, delivering real-time, web-centric applications for academy users. Transitioned existing team of legacy Visual Basic (VB) programmers.► Extended and stabilized infrastructure to support real-time data movement with academies while reducing operating costs by $1.5M. Deployed secure broadband to 650 academies over 6 months.

Chicago, Il, Us

Key contributor to Executive Team that grew InterPark through acquisition of five operating companies from 100 locations with $40M revenue to 350 locations and $160M revenue. Established and led IT organization to support InterPark’s revenue control, operational efficiency, and customer service objectives.► Implemented business alignment and business systems delivery approaches which identified and prioritized technology initiatives. Directed the delivery of resulting projects:- Integrated 5 acquisitions onto PeopleSoft Financials, operational, and HR systems.- Launched workforce management applications that reduced labor expenses by 8%.- Developed revenue and product mix analysis systems that identified rate opportunities to drive revenue.- Executed web-based portals that increased retention and win rates on 3rd-party management business.► Developed Location Technology practice that selected and implemented revenue control systems for each parking facility. In 3 years, over $10M of equipment was installed, yielding paybacks of less than 1 year.► Designed and received patents for data interface standards, message-oriented middleware, and business intelligence tools that provided centralized management and reporting across diverse locations and parking systems.

Chicago, Illinois, Us

Progressive positions included:► Manager of Restaurant Systems - responsible for support and enhancements for point-of-sale (POS) and restaurant administrative systems.► Director of Field Technology - built an organization to identify and deliver technology solutions for US field offices.► Director of Strategic Planning - developed and executed a planning approach for McDonald's $65M annual IT investment.

M.B.A., Finance

B.S., Information And Computer Science