William Tranmer Email & Phone Number

Atlanta, Ga

Highlights:• Demonstrated feasibility of hosting legacy desktop application in the cloud leading to creation of Managed Services department• Built Amazon Web Services (AWS) architecture driving Managed Services business• Created ASP.NET web integration tool and trained team to perform secure database-to-database transfers between client premises and Managed Services architecture• Consulted internally on web-native architecture for new Powerplan SaaS applicationResponsibilities• Provide guidance to VP, Managed Services on technical solutions• Create cloud architecture for hosting legacy desktop application• Train cloud architect on management of cloud infrastructure• Implement Powerplan solution for clients on-premises and in new cloud architecture

Atlanta, Ga

Highlights:• Continued leadership and mentoring of Managed Services team• Created initial pricing policies for SLM Managed Services environments• Established reporting system for monthly distribution of client system health reports• Implemented puppet community edition for management of standard system setup requirements• Transitioned team workspace to Sharepoint• Assisted with setup of Managed Services ticketing system for issuesResponsibilities• Create environments for new SLM Managed Services clients to meet revenue recognition requirements• Maintain system availability and performance• Monthly reporting for system availability and performance• Perform system sizing for prospective SLM clients• Create ThingWorx applications for workflow monitoring• Maintain policies and procedures and perform annual updates

Highlights:● Managed small team in growth of hosted client base to fifty clients across eight product lines● Standardized hosting solutions at database, application, and web layer● Implemented high-availability configurations for select hosted clients● Established hosted solution implementation methodology● Set company-wide policies and procedures for hosted solutionsResponsibilities:● Create architecture for hosting Servigistics clients● Monitor and manage hosted client SLAs● Manage technical requirements for internal IT staff● Maintain application performance● Manage backup processes● Manage monitoring for client solutions

Highlights:● Designed and implemented end-to-end client solutions for fourteen enterprise clients who served as reference accounts for future sales● Established functional requirements for mainline application to include customizable interfaces allowing for client-focused solution architecturesResponsibilities:● Implement client solutions for integrating host supply chain data systems with Servigistics solutions● Manage technical requirements for client IT staff● Assist business analysts with configuration of application to meet client goals ● Assist Customer Support group as a Level 3 resource for post-implementation support for all clients

Highlights:● Reduced the data load-over-web process from two week average out-sourced turnaround time to one day average in-house turnaround time● Created in-house process and tools for “scraping” information from customer web sitesResponsibilities:● Identify scalable process for retrieving, processing, and storing information found on clients’ job listings pages● Develop tools to bulk post client’s job listings to production job search site● Lead training effort to educate peer developers and maintenance staff in the process of implementing and maintaining bulk post process for new clients

Highlights:● Developed firmware for real-time Trimble GPS feed● Successfully demonstrated prototype units and tracking software for live field test● Developed custom front-end tools for MapInfo client baseResponsibilities:● Code applications according to specifications provided by manager● Mentor and coach peers on job best-practices for working on new projects independently