Tre' Marshall Email & Phone Number

Chicago, Illinois, United States

- Develop training presentations and deliver on-site dealership training of Express Lane processes and services. - Coach and counsel dealership personnel.- Demonstrate strong organizational and scheduling skills to manage time and training effectively.- Work with decision-makers at all levels of dealership management to increase objectives, including but.

- Face to face interactions in dealership settings with all customer facing employees- Increase dealer profitability, customer satisfaction, and customer service retention bytraining the staff and offering solutions based on the Rewards platform- Implement, train and monitor all dealership employees in the rewards enrollment,earnings, and processes to.

St Charles, Illinois, United States

Responsibility includes but is not limited to overseeing quality control for the entireService department including the Parts staff. Prepare a complete and accurate estimate ofcost for labor and parts for profit. Monitor the progress of each vehicle throughout theday and provide status updates for customers.- Improved action plans that led to an increase.

Toronto, Ontario, Canada

Increase the knowledge and utilization of our software and processes within an assigned portfolio of dealerships nationally, so they can learn how to maximize their profits and drive an excellent service lane experience for their customers. By shoulder to shoulder onsite training along with remote training session for all management as well as newly.

Atlanta, Georgia

Provide onsite and remote training using SaaS (Software as a Service) for NAPA AutoCare and independent auto repair locations implementing process changes to maximize their fixed operations performance through SAP and ERP guidelines. Streamline new software with current hardware, pairing vendors and accounts within their shop management tools.- Top.

Greater Chicago Area

Customer relationship management as primary point of contact during all implementation phases of product launches. Conduct in-dealership consultative efforts to ensure are configured to customer processes.- Procure National territory accounts with less than 5% churn/defections.- Top National Performer with over 60% utilization Software as a Service through.

Greater Chicago Area

Conduct onboarding training sessions in the field with new staff members onsite and in-class room. Collaborating with store retail managers in identified areas for improved performance.- Set strategic business plans & sales strategies through hands on facilitation through team field training; action plans; and performance assessments.- Analyze current.

Greater Chicago Area

Facilitate management and employee meetings to develop tailored process and performance improvement strategies; leading to an overall positive customer experience and increased retention in service, sales and profitability. Provided training options using a variety of methods, including but not limited to, instructor-led discussion, hands-on skills.

Greater Chicago Area

• Service Manager: review and analyze current market trends and forecast next opportunities. Build and strengthen relationships through Client facing meeting with Business to Business processes. Increased commercial.
• Trainer: conduct training seminars with office staff and field team. Work with management on best practice processes to increase work flow and limit missed opportunities.
• Market Dispatcher: organized and set the daily travel logs of each technician in order to maximize their productivity based on the skill level of each technician. Coordinate logistics with the warehouse delivery.
• Inside Sales: analyze inbound calls from perspective customers; close the sale and send confirmed appointment information to the targeted location to best serve the customer.