Windriyani Triatama Email & Phone Number

• Developed and maintained relationships with corporates and their employees.
• Managed loan origination process for clients.
• Performed responsibilities of selling banking products and services
• Assisted customers with resolved complaints by giving financial advice to customers in choosing financial products and services to meet their needs
• Developed and implemented strategies to increase client engagement.
• Monitored and managed corporate employee portfolios as clients for credit risk.

• Managed account receivables by verifying and processing customer invoices, ensuring that all invoices are paid accurately and on time.
• Performed and checked Cash and Bank reconciliation.
• Prepared annual tax & created E-Filling all PPh related (VAT, Pph 21, 23, 26, and Final Tax)

Cianjur, West Java, Indonesia

• Handled over 100 customer inquiries, orders, and resolve issues quickly and professionally, on average, each week
• Collaborated with cross-functional teams to handle complex customer issues and provide exceptional customer service to maintain customer retention above 90%.
• Developed and implemented procedures to improve customer satisfaction focusing on handling customer complaints and finding solutions, thus driving revenue growth.

Bandung Area, West Java, Indonesia

• Melakukan research data dan mengolahnya menjadi informasi yang berguna untuk disampaikan kepada pendengar agar andal dan faktual serta merancang program sebelum on air
• Berkoordinasi secara baik dengan personel lapangan dan staf studio demi menjaga kelancaran pada saat on air
• Bertanggung jawab dalam pengelolaan peralatan studio dan peralatan sesuai standar operasi yang ada

Bachelor'S Degree, Accounting

Science

Academic Acceleration