Windriyani Triatama Email & Phone Number

• Developed and maintained relationships with corporates and their employees.• Managed loan origination process for clients.• Performed responsibilities of selling banking products and services• Assisted customers with resolved complaints by giving financial advice to customers in choosing financial products and services to meet their needs• Developed and implemented strategies to increase client engagement. • Monitored and managed corporate employee portfolios as clients for credit risk.• Analyzed financial data and prepared detailed reports.

• Managed account receivables by verifying and processing customer invoices, ensuring that all invoices are paid accurately and on time.• Performed and checked Cash and Bank reconciliation.• Prepared annual tax & created E-Filling all PPh related (VAT, Pph 21, 23, 26, and Final Tax)

Cianjur, West Java, Indonesia

• Handled over 100 customer inquiries, orders, and resolve issues quickly and professionally, on average, each week• Collaborated with cross-functional teams to handle complex customer issues and provide exceptional customer service to maintain customer retention above 90%.• Developed and implemented procedures to improve customer satisfaction focusing on handling customer complaints and finding solutions, thus driving revenue growth.

Bandung Area, West Java, Indonesia

• Melakukan research data dan mengolahnya menjadi informasi yang berguna untuk disampaikan kepada pendengar agar andal dan faktual serta merancang program sebelum on air• Berkoordinasi secara baik dengan personel lapangan dan staf studio demi menjaga kelancaran pada saat on air• Bertanggung jawab dalam pengelolaan peralatan studio dan peralatan sesuai standar operasi yang ada

Bachelor'S Degree, Accounting

Science

Academic Acceleration