Bill Ritter Email & Phone Number

Uniontown, Oh, Us

Uniontown, Oh, Us

DRB Systems provides technology and marketing support to enhance consumer experience and operational efficiency of a car washes; Vontier is a NYSE traded $2.8b global industrial technology company focused on smarter transportation and mobility.As Director of Program Management Office:• Lead team of Program/Project Managers and Technical Writers• Establish processes and conduct Governance ensuring delivery and best practices• Implement Scaled Agile Framework and Agile methods; facilitate PI evens and ceremonies• Lead and participate in Obeya and Kaizen events; apply strategy and follow-through• Chair cross-functional team “Product Councils” for each product• Manage contracts• Provide monthly financial audits for capitalization work and key initiatives• Monitor utilization of full R&D engineering budget; adjust spend as needed to minimize variances in actual-to-budget• Lead pilot engagements (for new product and new functionality within existing product)• Facilitate “voice of the customer” feedback with key/strategic accounts• Awarded Create What’s Next for “exceptional work creating a modern data platform for the larger install base. This work is transforming the capabilities and scale of the data landscape across Vontier”• Part of management team conducting due diligence assessments for sale of company from VC; resulted in valuation increase from $350m (2018) to over $1b (2021)As “Patheon” Program Manager:Patheon is a cloud-based (hybrid) operations and point of sale solution for wash operations (kiosk, wash tunnel, POS, client/site management portal) – 2018 kickoff, 2020 1st pilot/General Availability• Prepare brief for Executive Leadership Team on delivery, performance, quality, budget• Revised delivery model to conduct Commercial release every 3 weeks (mid-2022 on); releases consist of 10-20 features (10-30% customer facing)• Led program to achieve 100% system uptime since launch in 2019

Cleveland/Akron, Ohio Area

3/2018-current: Program Manager – Data Analytics “Service 4.0” initiative • Manage program and integrations across service lines for enhanced data analytics and machine learning to achieve service line improvements. Includes leading customer engagements and cross-functional teams, requirements facilitation, budget/performance tracking• Work closely with security and IT operations for deployment, operationsInside the team: Calculated. Agile. Disruptive. Diebold's Innovation Team comprises --leading experts in software, hardware, engineering and design. Hypothesis-driven, research-led individuals who think multi-vertically --to address emerging (and converging) trends that transcend the retail banking industry. --discover the latest ways we’re solving challenges to move the needle for everyone.http://www.diebold.com/insights/innovation-team• Delivered operating prototype terminals on schedule & budget; delivered for Money2020, NRF, advisory boards, user groups and customer pilots; managed iterations and deliveries; managed the hardware development/delivery scope• Managed pilots (including JPMorganChase, Bank of America, VISA, ASAI, Banco Popular, Fifth Third, TDBank, Citibank)• Negotiated purchase and managed build out of a Mobile Experience Tractor Trailer ~65’ in length; managed teams building 4 interior zones with 20+ unique operating product demonstrations; work completed within total of 8 weeks• Responsible for conducting customer demonstrations on data analytics, mobile and software solutions, thought leadership and concept functionality• Managed multiple vendor relations and contracts more than $1M in delivery valuations• Chair of Cross Functional Teams and responsible for ISO policy for the R&D group• Wrote product and requirements detail, project plans, risk / mitigation-exploitation plans, test plans, deployment plans, statement of works, vendor contracts; served as emergency operations contact for customer pilots

Provide consulting and program management to clientele. Engagements entail XaaS/cloud services implementation, deployment of SOA contract, versioning, service design and governance stratagem, and business process engineering An engagement with Diebold Corporation includes managing:• Concierge Video (http://news.diebold.com/article_display.cfm?article_id=5200)Goal: Providing video service between their ATMs and customer service representatives via a Cloud architecture integrating services into an ATM & financial institution call center using APIs, secure messaging and traditional ATM software; I manage a team located in the US, India and South America• Branch transformation initiative (http://news.diebold.com/content/1002/files/branchtransformationwhitepaper.pdf) Goal: Developing the technical architecture and strategy for delivery of advanced ATM self-service; program entailed a 2+ year roadmap of service development and global deployment; I manage a team of over 50 engineers located in the US, India, UK, Denmark and South America

Staff Officer Program manager for team of contractor and staff personnel overseeing Plans/Budget, Portfolio and strategy methods, Governance, and Transformation Training. Program supported over 80 projects.Prepared key line entries for 2013 and proposed out-year budgets for Congressional Review during my final year at CIA

Chief/i2S Acquisition Office (2007-2012): Staff Officer business and program manager for i2S’ Business and Acquisition office’s contractor and staff personnel conducting ~$400M/year in appropriations activity and ~$30M in operational costs supporting over 300 projects across the Intelligence Community.My leadership facilitated i2S program increase from ~$195M in funding activity (2007) to $400M+ (2011) and personnel growth from ~950 to over 1,800. I oversaw development as senior stakeholder for several software and database system development efforts. I conducted business process analysis, requirements elaboration, post deployment/outreach and communication activities and metrics analysis. My expertise provided stable foundation for the explosive over 200% growth in under 4 years.I architected the acquisition strategy for conducting over 3,000 annually procured requirements and the recompetition of the prime contracts supporting the i2S program (9.8 year, $5.2 billion acquisition).

Washington D.C. Metro Area

I was assigned as Directorate representative and primary member to several working groups, including:• Portfolio Requirements Review: Directorate member for budget planning and execution board focused on technology investments, activities and projects• Acquisition Advisory Review Board: Directorate representative to review board for acquisitions exceeding $25M in cumulative valuation• Strategic Vendor Management: executive contact for General Dynamics, Lockheed Martin, SAIC and TASC• Enterprise Information Technology Acquisitions team: Directorate representative to identify and promulgate acquisition best practice techniques; team lead for the Award Fee Best Practice working team• ODNI Intel Planning Guidance for O&M, FY11-FY15: Directorate representative for planning regards Operations & Maintenance standards, practices and out-year requirements• Auditable Financial Records: Directorate representative for determining qualification elements for calculating auditable costs and activities derived from software developmentI was certified as CIA Level 3 Project Manager (internal certification model having less than 10% of occupational PMs credentialed to Level 3) and certified Level IV COTR (delegable to contracts exceeding $100M in valuation).

I served as Director of the Case Management and Applications Development practice areas. I provided consulting implementing a case management system solution in a major tort litigation law firm in the Mid-Atlantic region. The solution was custom developed to the unique operational requirements of the firm. My consulting entailed several key efforts:• Working with firm leadership identifying and defining system requirements• Architecting the technical solution; conducting validation and verification analysis for iterative deliveries• Auditing financial processing of settlement activity (current and historical)During my tenure with PCG I achieved certification in several case management products and systems. I was considered to be included as among a small number of highly qualified case management consultants specializing in law firm implementations.Wrote product and requirements detail, project plans, risk / mitigation-exploitation plans, test plans, deployment plans, statement of works, vendor contracts; software/database project management

Alexandria, Va

I served as Program Manager for the company’s eDesign Studio of web design and developer personnel. In my first 3 months my leadership significantly improved estimating accuracy and service delivery. During my first 12 months I spearheaded a Usability Practice area and implemented user-centric design principles as a routine deliverable. The combination of these improved the Studio capabilities and profitability by a sizeable margin.I consulted with clientele in the financial, telecom, technology association and Government markets.

Ba, International Studies & Economics

Economics

Contract Administration