Tom Shermer Email & Phone Number

Greater Denver Area

DH Pace offers a wide variety of products and services including commercial construction, residential and commercial garage doors, operators, loading dock equipment, entry and automatic doors, access control and alarm systems under Ankmar and DH Pace branded locations across the continental United States.

Greater Denver Area

Served in the following key management roles:Sales Manager – Denver CO (2013-Present)• Supervise team of five sales representatives to assure customer requests are met and sales opportunities are maximized.• Review daily reports including lead flow and sales closure percentages.• Assist sales representatives with team sales opportunities as needed.• Manage sales representative payroll.• Direct contact with customers, selling jobs on a daily basis.Assistant Branch Manager/Service Manager – Denver and Aurora CO (2008-2013)• As Region Champion of MapPoint route logistics software, trained 10+ managers to utilize the program to make technicians more productive, effective and efficient.• Daily contact with customers to ensure satisfaction and respond to concerns.• Corrective action/coaching of technicians as needed to assure customer satisfaction, as well as profitable and timely job performance.• Implemented use of electronic reporting system PowerTrak software, which included training multiple technicians and visiting numerous customer sites.

Various

Served in the following key leadership roles for Avis:District Airport Manager – Denver CO (2005-2007)• Managed Denver International Airport location, Avis’ fourth largest domestic rental location. In 2006, exceeded $95 million in annual revenues with 15% profit margin.• Developed, motivated and supervised team of 200 employees, including 11 managers.• Directed and controlled 5,000 – 7,000 vehicle fleet. Designed pricing strategies to maximize revenue per vehicle.• Implemented pilot program for rental of global positioning system units, which included developing processes for controlling and inventorying units. Exceeded rental rate objective.• Championed implementation of The Avis Experience customer service program.• Achieved among the highest domestic scores for quality, customer service and employee satisfaction.District Operations Manager – Houston TX (2002-2005)• Directly managed twelve independently contracted rental car locations in metro Houston.• Supervised Move, Addition and Change (MAC) work for those 12 locations.• For all stores, managed zoning requirements, including building permits and signage.• Reviewed and managed daily business records and vehicle inventory reports.Airport Manager – Houston TX (2000-2002)• For Bush Intercontinental Airport Houston, hired, supervised, developed and motivated employee and shift management staff.• Maximized rental volume, revenues and profitability through market knowledge and product/service differentiation.Shift Manager – Chicago IL & Indianapolis IN (1998-2000)SPECIAL RECOGNITION:• 2006: Avis “Living the Values” Award for daily rental record at Avis’ Denver location.• 2006: Avis “Living the Values” Award for team member development. Nominated by Avis employees.• 2006: Avis “Horizon” Award for leadership during implementation of The Avis Experience customer service program.• 2005: Avis “Best of the Best” Award for quality of operations.

Muncie, Indiana Area

Front Office, Banquet, Restaurant Manager – Muncie IN• Managed hiring, training and scheduling employees; managed payroll, labor cost and supply ordering; monitored quality of customer service.