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General manager, growth, and customer experience leader focused on fintech. Currently Chief Customer Officer at Sunbit bringing fast, fair, and transparent financial technology for everyday expenses to everyone. Previously led LendingClub's (NYSE: LC) market-leading Personal Loans business unit.Specialties: building and developing high-performing teams, growth and lifecycle marketing, marketplace optimization, data-driven decision making, operations management, process improvement. Education in computer science with previous experience in technology and management consulting.
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Chief Customer OfficerSunbit Apr 2021 - PresentLos Angeles, California, UsGM for the Sunbit Credit Card. First hire and leader for the consumer division delivering exceptional products and experiences across the customer lifecycle. -
Senior Vice President And General ManagerLendingclub May 2019 - Apr 2021San Francisco, California, UsGM for LendingClub's Personal Loans business unit and Membership division (customer experience and engagement, new products and partnerships). Our team transformed LC's core consumer business from transactional to relationship-driven, significantly growing revenue while reducing CAC to amongst the best of industry peers.Led LendingClub’s 2020 COVID response across a $10bn servicing portfolio of over one million unsecured installment loans. Organized rapid, cross-functional execution including directly managing the Marketing and Operations departments with a combined team of nearly 400. Implemented a personalized, customer-centric strategy and delivered loan returns superior to pre-COVID baseline, significantly outperforming expectations and competitive benchmarks.Results highlights:• P&L lead for enterprise repeat customer initiative; grew revenue >50% year-over-year into a top business driver• Organized and led 45-person matrixed team across Marketing, Credit Risk, Product Management, Engineering, Business Operations, and Finance• Developed marketing strategy focused on exclusive benefits, optimized pricing, and customer-centric tone; spearheaded financial success partnerships and grew organic, proprietary channel into a top loan acquisition source• Designed and executed customer engagement roadmap launching new features: credit monitoring, resource center, member portal; program drove measured lift in affinity and customer-reported repayment preference for LendingClub loans over credit cards2020/11 - 2021/04; SVP, GM Personal Loans and Membership2020/03 - 2020/11; SVP, GM Membership and Servicing2019/05 - 2020/03; SVP, GM Membership and Marketplace -
Vice President And Head Of MarketingLendingclub May 2017 - May 2019San Francisco, California, UsP&L lead and Head of Marketing for LendingClub's Personal Loans borrower division. Rebuilt Marketing department and led return to growth after events of 2016, reestablishing–and then expanding–LC's market leadership in this period's fastest growing consumer credit category.Results highlights:• Achieved eight consecutive quarters of double-digit year-over-year revenue growth while significantly expanding business unit contribution margin and EBITDA• Hired, developed, and led 40-person Marketing department; recognized as a top manager based on team engagement scores• Implemented data-driven acquisition strategy focused on quantitative prospect and lead segmentation, conversion rate optimization, and digital channel expansion resulting in a record number of new customers (nearly 500,000 per year) and growing market share while simultaneously reducing CAC by 30% during a period of unprecedented competition in the personal loans category• Led market assessment and development of the business unit long-range plan and investment strategy2019/02 - 2019/05; SVP, Personal Loans2017/08 - 2019/02; VP, Personal Loans2017/05 - 2019/05; Head of Marketing
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Senior Director, Business OperationsLendingclub Aug 2015 - May 2017San Francisco, California, UsLed strategy and execution of major company initiatives across Marketing, New Products, Operations, Underwriting, Fraud, and Collections.2017/02 - 2017/05; Senior Director, Business Operations2016/02 - 2017/02; Director, Business Operations2015/08 - 2016/02; Senior Manager, Business Operations
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Strategy And OperationsEnova International May 2014 - Aug 2015Chicago, Il, UsEnova is a technology and analytics-driven online lender.Delivered strategies and initiatives to achieve growth and profitability targets while scaling two startup business lines: On Stride Financial, Enova's personal lending business in the United Kingdom and NetCredit, Enova's personal lending business in the United States.2015/03 - 2015/08; Senior Associate, Head of Strategy and Operations, On Stride Financial2014/05 - 2015/03; Associate, Strategy and Operations, NetCredit -
Engagement ManagerStroud International 2006 - 2013Marblehead, Massachusetts, UsStroud is a management consulting firm specialized in operations and execution.Led end-to-end engagement delivery and managed teams of consultants. Launched and grew a new practice in Canada as a founder and member of the leadership team.2011 - 2013; Engagement Manager2009 - 2011; Project Manager2007 - 2009; Senior Associate2006 - 2007; Associate -
Innovation LabIntuit 2005 - 2005Mountain View, California, UsDeveloped early prototypes for interfacing Quickbooks software with mobile devices using SMS. Resulted in patent application. -
It, Retail Architecture And Systems IntegrationVanguard 2004 - 2004Valley Forge, Pa, UsCo-authored strategy on deploying service-oriented architecture to replace legacy, batch system.
Bill Walsh Skills
Bill Walsh Education Details
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Massachusetts Institute Of TechnologyMinor In Literature
Frequently Asked Questions about Bill Walsh
What company does Bill Walsh work for?
Bill Walsh works for Sunbit
What is Bill Walsh's role at the current company?
Bill Walsh's current role is Chief Customer Officer @ Sunbit.
What is Bill Walsh's email address?
Bill Walsh's email address is wa****@****mit.edu
What is Bill Walsh's direct phone number?
Bill Walsh's direct phone number is +140751*****
What schools did Bill Walsh attend?
Bill Walsh attended Massachusetts Institute Of Technology.
What are some of Bill Walsh's interests?
Bill Walsh has interest in Barbecue, Fly Fishing, Education, Motorcycles, Strategy Games, Squash, International Travel (30+ Countries), Fencing.
What skills is Bill Walsh known for?
Bill Walsh has skills like Management Consulting, Process Improvement, Leadership, Strategy, Change Management, Management, Performance Improvement, Business Process Improvement, Project Management, Data Analysis, Operations Management, Analysis.
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