Wu Chen Email & Phone Number

Beijing City, China

Collaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. Work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. Be a single point of contact to customer and internal stakeholders on the progress of all the activities related to customer. Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. An AWS evangelist and influence customers to allocate the appropriate resources to achieve their goals.

Beijing

IT strategic plan and annual business plan under the firm’s overall business strategiesprovide professional advice and suggestions in the field of IT development to the firm’s management Assess, consolidate and optimize the current systems and organize the development and maintenance of new systems Lead the implementation of major IT projects, including feasibility study, project approval and selection, implementation, maintenance and upgradeMonitor network security and supervise the entire network system of the organizationCommunicate and cooperate with the other global firms on IT matters. Bring in best practice. Strive for best discount in global equipment and software purchase Lead IT department for continuous innovation and change to help the firm achieving operational efficiency and cost effectivenessManage the daily operations of IT department. Provide instruction, coaching and performance evaluation to the team members. Coordinate with other departments on IT needs.

Great China

Report to China CIO. Ensure a reliable IT Infrastructure and Biz environment under requirements of SLA and OLA. Responsible for designing and continuously improving the end to end IT Infrastructure services towards the desired business outcomes. Responsibilities: Lead IPO Infrastructure Operation team to proactive monitor all IT Infrastructure and operation services, such as It end user helpdesk services ,Data Center facilities, Server HW/OS, Storage & backup, Virtualization, Data and Voice Network etc., to anticipate and avoid failure of IT Services. To refine the scope and processes of the Infrastructure operation, towards an ITIL standard compliance. To improve IT environment against industry best practice and produce the vision and strategy for development. To manage the IPO Infrastructure Operation team in line with organizational objectives. Manage a regional IPO infrastructure team, Analysts including hiring, team building, goal setting, performance management, and mentoring. Motivate and empower employees and outsource contractors in the successful performance of their tasks and responsibilities. Across the team, enforce and monitor compliance for corporate standards and policies.Communicate to in-region end-users and ensure compliance to IT operation guidelines and provide IT service consultation as and when necessary.Evaluate and qualify hardware and software and services vendors and make purchases in accordance with company’s short and long term objectives and projects. Understand and navigate through different standards requirements in each country and ensure alignment with corporate requirements.Serve as a liaison between in-region business customers and corporate headquarters IT Department’s key stakeholders (design, development, project management, implementation, and process owners). Key business customers.

Beijing

Direct report to China Managing Director and support over 200 end users in four main locations: Shanghai, chengDu, Beijing and XiAn. Dot report to golbal IT VP in Germany. Lead the IT team . The managed annual budget. Accountable for the china IT/IS overall services management, including the planning, architecture design, the daily operations, business process analysis and the system development. Work closely with the regional business leaders and the headquater IT leaders to implement and manage the goals, the processes and the services. The key resposbility are as follow: IT Strategy Plan: Buildup 5 years strategy plan. Apply the change through the team restructure, stability improvement on infrastructure service, finance/HR system upgrade and business application development. Understand the key elements of the business success and align IT strategy with the business plan. IT Finance Management: build IS finance management process and the structure. Provide monthly, quarterly and the annually report about the spending which either located in IT budget or in business budget but through IT management process. Analyse cost/budget, actual spending and the forecast ,give tghe report to MD monthly based. Global System Integration: Initiate and lead the system integration project. Designed the new architecture aligning with the global system in the region. Business Process buildup and Improvement: The analysis on business requirements. Focus on the business process management throught the ERP and OA system,to design, develop the application. Build up the fundamental structures. Service vandor management: improve the communication and the business collaboration, work with suppily chian to build up the business process,define the SOW and SLA.Service Outsourcing management: To utilize the limited resources and provide the stable services to the business

10/2008- Now Senior Technical consultant, TCN System Group, CanadaProvide IT support and services to customers .Analyze new business requirements from customers; prepare the technical solutions based on the business requirement and system report. Clear understand client’s needs and give the input/output to customers to improve the IT servicesProvide technical support including OS, applications, hardware, peripherals, upgrades and installs .Consults client to understand the functions of the office automation hardware and software, provide technical assistance to customers when they have IT related problems.Estimate the time, cost, and feasibility, compatibility with other systems when necessary for customersDocument all technical and/or non-technical processes, technical specifications, technical details, recover procedures.Perform planned and unscheduled maintenance/upgrades/migrations, as required Advise on technology updates that affect the customers. Providing assistant securing hardware in IT control and advising user base on taking precautions to secure;

Take ownership of complex Unix environment of the IBM Customer include . And work with the L2/ L3 team provides enhanced non-stopped IT support for all IBM E-web hosting customers . Work independently to appropriately prioritize assigned workload and backlog; escalate issues to next level that require resolving on time. Provide technical assistance customers and take ownership of support issue escalations for the no-stop IT services for IBM web Hosting users.Provide technical assistance to team-members by coordinating Provide coaching and mentoring to less-experienced team-members to assist with progressing issues, troubleshooting and recreating customer issues. Awareness of company new policies, technology and applications by conveying news of updates and changes to the team. Understand the IT Product Lifecycle and future direction for the supported products or so that work with the global IT team for the IT infrastructure planning.

China

Manage IT operation of North East Asia & China region .Provide infrastructure and application support to business. Facilitate the IT project authorization process; work with business to develop deployment plan. Improve the overall reliability and performance of existing IT infrastructure and .Work with vendors and internal resource to resolve issues in a timely & quality fashion . To take the responsibilities of IT leadership for Great china and North East Asia operations, manage the IT team in the region. The IT team which have 8 site IT managers as the direct report and total 55 subordinates, covers all the major cities in China and North east Asia region(Hong Kong, Taiwan, Korea , Japan). Direct and manage the IT strategic plans, policies, programs, schedules for business and finance data processing, computer services, network & telecommunications, Manage IT services to accomplish corporate goals and objectives. Direct the information and data integrity of the global organization and its business units.

China,Japan,Korea,Hongkong,Taiwan

CIO

CIO of China and North East Asia

Manage IT operation of Greater China region .Provide infrastructure and application support to business. Facilitate the IT project authorization process; work with business to develop deployment plan. Support key legacy applications (Oracle, Siebel, Mfg/Pro) .Improve the overall reliability and performance of existing IT infrastructure and applications .Work with vendors and internal resource to resolve issues in a timely & quality fashionThe overall team leader to support and to coordinate all IT activities in the great china region. Directs the day interface with clients for purpose of ordering and implementation off all communication request, including DESK-Top, Voice, Data and Networking requirements. Planning and setup WAN&LAN For all office in the whole country.Design and Setup all IT infrastructures for All China Office. .Build up new offices per to lucent business growth requirement if needed.

 Directs the day interface with clients for purpose of ordering and implementation off all communication request, including DESK-Top, Voice, Data and Networking requirements. Provide an interface for client for their communications services. Provide technical support to all customers. Plan and setup WAN&LAN For all office in the whole country. Design and Setup all IT infrastructures for All China Office.  Plan and Management all IT infrastructure.  Meets directly with various levels of management to determine their communications requirements. Monitors the quality of service at each location. CO-ordinate between Computer Associates and china DDN&ITMC,PTT,MPT for lease line/ISDN/video conference , etc..

 Directs the day interface with clients for purpose of ordering and implementation of all communication requests, including DESK Top, Voice, Data and Networking requirements. Provide an interface for client for their communications services. Provide technical support to all customers. Meets directly with various levels of management to determine their communications requirements. Provides appropriate communications services to allow each location to operate in the most efficient manner. Monitors the quality of service at each location from AT&T Business Services and Bell Operating Companies.

Bs, Computer Science

计算机技术 学士, 计算机科学技术