Wu Chen Email and Phone Number
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20 years of IT management, IT strategic experiences.•Provide technology vision and leadership for the development and implementation of IT initiatives and strategies that create and maintain leading edge over competitors for Great China and North East Asia region.•Responsible for the development and implementation of IT and Supply Chain Management initiatives and strategies ensuring the lowest operating cost and at lowest cost of investment relative to our competition. •Serves as the focal point of the business area for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into improved and effective processes and/or technical solutions.•Manage the deployment of the Global IT Project that relate to China -Asia-Pacific region. •Maintain a high performance IT organization that provides innovative solutions to the business and achieve the most efficient operations by providing highest business value through effective management of IT resources (people, financial resources, services)•Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations. Ensure business is the primary customer of IT, build strong relationships with the executive team and customers to assess needs, make recommendations and deliver highly effective technology solutions•Managed outsourcing partners to ensure the teams understand our business requirements and meet our Service Level Objectives. Partner with outsourcing partners to develop their resources so as to complement the organisation’s employees while building flexibility in our capabilities and capacity.•Proactively identify opportunities and cost effective investment of financial resources in IT systems and resources, including staffing, sourcing and in-house development.Specialties: - IT Management Knowledge- IT Strategic and Business Planning- ITIL implementation & Management- Project Management- Change Management Agent- Strong IT Infrastructure knowledge and Implementation experiences, inluuding OS/HW/SW- Expereince with managing Outsoucring/Partner Relationship
Amazon Web Services (Aws)
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Principal Of Solutions DeliveryAmazon Web Services (Aws) Feb 2019 - PresentBeijing City, ChinaCollaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. Work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. Be a single point of contact to customer and internal stakeholders on the progress of all the activities related to customer. Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. An AWS evangelist and influence customers to allocate the appropriate resources to achieve their goals.
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CioKing & Wood Mallesons Aug 2015 - PresentBeijingIT strategic plan and annual business plan under the firm’s overall business strategiesprovide professional advice and suggestions in the field of IT development to the firm’s management Assess, consolidate and optimize the current systems and organize the development and maintenance of new systems Lead the implementation of major IT projects, including feasibility study, project approval and selection, implementation, maintenance and upgradeMonitor network security and supervise the entire network system of the organizationCommunicate and cooperate with the other global firms on IT matters. Bring in best practice. Strive for best discount in global equipment and software purchase Lead IT department for continuous innovation and change to help the firm achieving operational efficiency and cost effectivenessManage the daily operations of IT department. Provide instruction, coaching and performance evaluation to the team members. Coordinate with other departments on IT needs. -
Infrastructure And Operation Sr. Manager Great China Region施耐德 Dec 2013 - Aug 2015Great ChinaReport to China CIO. Ensure a reliable IT Infrastructure and Biz environment under requirements of SLA and OLA. Responsible for designing and continuously improving the end to end IT Infrastructure services towards the desired business outcomes. Responsibilities: Lead IPO Infrastructure Operation team to proactive monitor all IT Infrastructure and operation services, such as It end user helpdesk services ,Data Center facilities, Server HW/OS, Storage & backup, Virtualization, Data and Voice Network etc., to anticipate and avoid failure of IT Services. To refine the scope and processes of the Infrastructure operation, towards an ITIL standard compliance. To improve IT environment against industry best practice and produce the vision and strategy for development. To manage the IPO Infrastructure Operation team in line with organizational objectives. Manage a regional IPO infrastructure team, Analysts including hiring, team building, goal setting, performance management, and mentoring. Motivate and empower employees and outsource contractors in the successful performance of their tasks and responsibilities. Across the team, enforce and monitor compliance for corporate standards and policies.Communicate to in-region end-users and ensure compliance to IT operation guidelines and provide IT service consultation as and when necessary.Evaluate and qualify hardware and software and services vendors and make purchases in accordance with company’s short and long term objectives and projects. Understand and navigate through different standards requirements in each country and ensure alignment with corporate requirements.Serve as a liaison between in-region business customers and corporate headquarters IT Department’s key stakeholders (design, development, project management, implementation, and process owners). Key business customers. -
Regional It ManagerKontron Jul 2011 - Dec 2013BeijingDirect report to China Managing Director and support over 200 end users in four main locations: Shanghai, chengDu, Beijing and XiAn. Dot report to golbal IT VP in Germany. Lead the IT team . The managed annual budget. Accountable for the china IT/IS overall services management, including the planning, architecture design, the daily operations, business process analysis and the system development. Work closely with the regional business leaders and the headquater IT leaders to implement and manage the goals, the processes and the services. The key resposbility are as follow: IT Strategy Plan: Buildup 5 years strategy plan. Apply the change through the team restructure, stability improvement on infrastructure service, finance/HR system upgrade and business application development. Understand the key elements of the business success and align IT strategy with the business plan. IT Finance Management: build IS finance management process and the structure. Provide monthly, quarterly and the annually report about the spending which either located in IT budget or in business budget but through IT management process. Analyse cost/budget, actual spending and the forecast ,give tghe report to MD monthly based. Global System Integration: Initiate and lead the system integration project. Designed the new architecture aligning with the global system in the region. Business Process buildup and Improvement: The analysis on business requirements. Focus on the business process management throught the ERP and OA system,to design, develop the application. Build up the fundamental structures. Service vandor management: improve the communication and the business collaboration, work with suppily chian to build up the business process,define the SOW and SLA.Service Outsourcing management: To utilize the limited resources and provide the stable services to the business -
Senior Technical Consultant,Tcn Systems Group Ltd. Nov 2008 - 201110/2008- Now Senior Technical consultant, TCN System Group, CanadaProvide IT support and services to customers .Analyze new business requirements from customers; prepare the technical solutions based on the business requirement and system report. Clear understand client’s needs and give the input/output to customers to improve the IT servicesProvide technical support including OS, applications, hardware, peripherals, upgrades and installs .Consults client to understand the functions of the office automation hardware and software, provide technical assistance to customers when they have IT related problems.Estimate the time, cost, and feasibility, compatibility with other systems when necessary for customersDocument all technical and/or non-technical processes, technical specifications, technical details, recover procedures.Perform planned and unscheduled maintenance/upgrades/migrations, as required Advise on technology updates that affect the customers. Providing assistant securing hardware in IT control and advising user base on taking precautions to secure;
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It Specialist Of Delivery&Hosting Infrantructure ServicesIbm Global Services Canada Jun 2008 - Oct 2008Take ownership of complex Unix environment of the IBM Customer include . And work with the L2/ L3 team provides enhanced non-stopped IT support for all IBM E-web hosting customers . Work independently to appropriately prioritize assigned workload and backlog; escalate issues to next level that require resolving on time. Provide technical assistance customers and take ownership of support issue escalations for the no-stop IT services for IBM web Hosting users.Provide technical assistance to team-members by coordinating Provide coaching and mentoring to less-experienced team-members to assist with progressing issues, troubleshooting and recreating customer issues. Awareness of company new policies, technology and applications by conveying news of updates and changes to the team. Understand the IT Product Lifecycle and future direction for the supported products or so that work with the global IT team for the IT infrastructure planning. -
Cio Of China And North East AsiaAlcatel-Lucent Jan 2007 - May 2008ChinaManage IT operation of North East Asia & China region .Provide infrastructure and application support to business. Facilitate the IT project authorization process; work with business to develop deployment plan. Improve the overall reliability and performance of existing IT infrastructure and .Work with vendors and internal resource to resolve issues in a timely & quality fashion . To take the responsibilities of IT leadership for Great china and North East Asia operations, manage the IT team in the region. The IT team which have 8 site IT managers as the direct report and total 55 subordinates, covers all the major cities in China and North east Asia region(Hong Kong, Taiwan, Korea , Japan). Direct and manage the IT strategic plans, policies, programs, schedules for business and finance data processing, computer services, network & telecommunications, Manage IT services to accomplish corporate goals and objectives. Direct the information and data integrity of the global organization and its business units. -
Cio For China&NeaAlcatel-Lucent 2006 - 2008China,Japan,Korea,Hongkong,TaiwanCIO
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CioLucent China Oct 2000 - 2008CIO of China and North East Asia
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CioLucent China Oct 2000 - Dec 2007Manage IT operation of Greater China region .Provide infrastructure and application support to business. Facilitate the IT project authorization process; work with business to develop deployment plan. Support key legacy applications (Oracle, Siebel, Mfg/Pro) .Improve the overall reliability and performance of existing IT infrastructure and applications .Work with vendors and internal resource to resolve issues in a timely & quality fashionThe overall team leader to support and to coordinate all IT activities in the great china region. Directs the day interface with clients for purpose of ordering and implementation off all communication request, including DESK-Top, Voice, Data and Networking requirements. Planning and setup WAN&LAN For all office in the whole country.Design and Setup all IT infrastructures for All China Office. .Build up new offices per to lucent business growth requirement if needed.
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It Remote Site ManagerComputer Associates China Ltd. 1997 - 2000 Directs the day interface with clients for purpose of ordering and implementation off all communication request, including DESK-Top, Voice, Data and Networking requirements. Provide an interface for client for their communications services. Provide technical support to all customers. Plan and setup WAN&LAN For all office in the whole country. Design and Setup all IT infrastructures for All China Office. Plan and Management all IT infrastructure. Meets directly with various levels of management to determine their communications requirements. Monitors the quality of service at each location. CO-ordinate between Computer Associates and china DDN&ITMC,PTT,MPT for lease line/ISDN/video conference , etc.. -
It Client Services ManagerAt&T China 1993 - 1997 Directs the day interface with clients for purpose of ordering and implementation of all communication requests, including DESK Top, Voice, Data and Networking requirements. Provide an interface for client for their communications services. Provide technical support to all customers. Meets directly with various levels of management to determine their communications requirements. Provides appropriate communications services to allow each location to operate in the most efficient manner. Monitors the quality of service at each location from AT&T Business Services and Bell Operating Companies.
Wu Chen Skills
Wu Chen Education Details
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Computer Science -
计算机科学技术
Frequently Asked Questions about Wu Chen
What company does Wu Chen work for?
Wu Chen works for Amazon Web Services (Aws)
What is Wu Chen's role at the current company?
Wu Chen's current role is Amazon - Principal of Solutions Delivery.
What is Wu Chen's email address?
Wu Chen's email address is wu****@****tico.ca
What schools did Wu Chen attend?
Wu Chen attended Beijing University Of Technology, Beijing University Of Technology.
What skills is Wu Chen known for?
Wu Chen has skills like It Strategy, It Management, Integration, Operating Systems, It Service Management, Outsourcing, Itil, System Deployment, Vendor Management, Cloud Computing, It Operations, Data Center.
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