City Expansion / Coordinator team management / Quality Assurance- City Expansion: Partner with multinational business unit leaders in planning process through scenario modeling and forecasting.- Coordinator team management: Build up coordinator center to lead regional performance and re-define team SOPs and KPIs, improve performance including upgrading service level to 95% and doubling drivers utilization.- Quality Assurance: Structure business issues from operational side, forming hypotheses through existing data and co-work with team members to do A/B testing, finding new process of efficiency.

Rider growth / Rider re-engagement / Business operation analysis- Rider growth: Initiate, implement, analyze and optimize driver growth strategies across online channels and offline acquisition campaigns with focus on results.- Rider re-engagement: Track key performance indicators to synthesize strategy on how to improve driver utilization and efficiency, also responsible for weekly drivers bonus design and cohort retention study.- Business operation analysisHelp on business team to develop ad-hoc analysis, defining business problem, extracting relevant data, using statistical techniques to convert complex data into easily understandable format and make data-driven recommendations.

Investment Team- Help on due diligence investigation by conducting market and competitors, collecting and visualizing data to consolidate investment studies- Set up spreadsheet to track follow-up operation and examine key metrics- Research on Southeast Asia internet startups - Track Southeast Asia internet startups news for personal research on blog- Organize Taiwan internet news as newsletters for Southeast Asia partnersAccelerator Team- Planning and execution of various programs including Mentor Day and semi-annual Demo Day which attended by 1,000 people- Sit in numerous speaker events, including key points for startups, internet marketing and so on- Develop AppWorks intern fan page by content marketing