Partnering closely with the CEO and leadership team to drive improvements to our operating rhythms, streamline processes, foster collaboration, and ensure teams are aligned for success and executing effectively.

The Strategy and Operations team serves as the strategy + analytics + operational glue that partners with Twilio senior leadership and business leaders to accelerate Twilio’s growth and operational execution. Recent projects included:- Leading a cross-functional working team to drive sales and billing process improvements, ultimately improving the customer experience and reducing the Quote to Sign cycle time by >50% and saving millions in unnecessary credit memos. - Defining a company wide policy for Durable Decision Making to clarify ownership and and responsibilities, and define rules of engagement for decision making and clean escalations.

As Chief of Staff my focus was on supporting and enabling the CEO, serving as a key point of leverage and enabling him to focus time and energy on the most important / impactful areas. In my role I helped to define and articulate our overall business strategy, and partnered with senior leaders across the organization to ensure alignment with our company priorities and long-term business strategy. I was also responsible for driving the Company cadence for operational and strategic reviews, and led our 2019 strategic planning cycle.

Tango is a mobile messaging and entertainment platform that uniquely combines communications, social discovery, and content. More than 300 million members use Tango to stay close to friends and family.I was responsible for the exploration, development, and execution of new monetization opportunities and strategic ways to grow the Tango platform.

Tango Channels, launched in June 2014, are a way for brands, celebrities, and content providers to have an official presence within Tango. We are connecting high value content and brands with the thriving community of engaged Tango members. - Responsible for all elements of Tango Channels product launch, including product design and engineering development, working closely with Partners to successfully launch 100+ Channels, coordinating marketing and PR strategy, and the smooth execution of Channel roll-out- Proactively source and negotiate new channel partnerships, including 7 of the top 10 performing partnerships- Determine new product features to improve Channel product offering to Tango users and Channel Partners, and to impact Tango's key metrics- Maintain strong relationships with Tango partners. Act as primary point of contact for partners on all key aspects of the Channel partnership, and the internal representative of the channel partner’s brand within Tango- Redesigned Tango’s Notification Center and Friending process to reduce user confusion and simplify the backend engineering architecture required to support these features.

Bump (acquired by Google in Sep 2013) is a mobile app which allows users to share contact info, photos, and files. Bump was in the top 25 iphone apps of all time.- Served as trusted advisor to management team on a variety of issues, including business strategy and prioritization, internal and external positioning and communications, and organizational structure.- Executed strategic projects for the CEO and coordinated projects cross-functionally. Worked to eliminate roadblocks and implemented processes for faster communications and execution across teams.- Advisor for confidential and sensitive situations including financing and M&A alternatives.Hiring - Designed hiring process to hire efficiently and confidently. Recruited and hired ~20 full time developers, designers, and managers, and ~20 university interns. Reduced time to hire by more than 50%. - Partnered with hiring managers to identify hiring needs; wrote and marketed compelling job descriptions; creatively sourced, engaged, and screened qualified candidates; coordinated interviews and hiring discussions; drove offer and closing process; facilitated new employee onboarding. Team culture and organization - Identified and resolved start-up growing pains. Transformed company from an ad-hoc group of developers into a team of 30. - Implemented key HR processes, including peer feedback, recognition and rewards, team-building, and effective conflict resolution across product and engineering teams.- Championed employee benefits and company policies to support start-up life.

Early-stage technology-focused venture capital fund with investments in the US, Asia, and Europe.Worked with portfolio company CEOs and executives to improve business strategy and market positioning, develop fundraising strategy, and evaluate strategic alternatives. Communicated DCM’s priorities and interests to portfolio companies, while also representing portfolio company interests internally.Supported execution of over 20 new investments and managed the process from sourcing to closing. - Completed due diligence; facilitated internal approval process- Negotiated investment terms; reviewed term sheets and investment documents. - Developed expertise with creative deal structures and complex liquidation preferences.Performed industry analyses, including market size, industry landscape, and strategic exit evaluations.Completed valuation analyses and detailed liquidation models for internal portfolio evaluation. Recruited new Associates and developed training and mentoring plan for all Associate hires after 2005.

Technology, Media, and Telecom Investment Banking Group, San Francisco Performed financial analysis and constructed financial models, including merger models and discounted cash flow analyses. Conducted industry and company research; worked with teams to prepare client presentations3Com's acquisition of TippingPoint Technologies: Performed study of the proforma impact of the transaction, evaluation of potential synergies and strategic rationale. Worked with team to prepare a presentation to the 3Com Board on fairnessGoogle's $1.7bn IPO: Worked with team to generate internal committee and marketing memos evaluating the merits and concerns of the offering, and analyzing the company valuation