Ming-Chen(Jen) Wu Email & Phone Number

Taipei–Keelung Metropolitan Area

- Tracked sales performance with GBI/ SAP dashboards of daily Sales/ Peak Pickup Times/ Inventory Status and and briefed the progress to senior management on weekly basis - Predicted consumables shortage in advance, ensuring the continuity of supply and minimize inventory excess- Worked with repair team to fix the global system default setting via internal feedback website and successfully reduce variance to 0

Taipei–Keelung Metropolitan Area

- Acted as an UAT member for Apple Retail Systems Quality Assuranced projects in the User Acceptance Testing phase throughout 2021 and 2021 with coworkers in the world- Performed Production Validation Testing in live store environments- Monitor project progression and reported status and statistics to product owners

Taipei–Keelung Metropolitan Area

- Developed a specific training plan for 150+ staff, completing an average of 30 hours of training per team member over a 2 month time frame- Delivered on tight timeframes for training completion, with an average completion percentage in the 90th percentile- Core Mentor tasked with onboarding and training new hires on company policies, internal systems, and salesmanship, both in and out of store

台灣 臺北市

- Drive engagement with store team on how to connect technology and merchandising initiatives during the Apple customer journey- Oversee mobile device management (MDM) for over 800 devices including troubleshooting, replacing, and configuring internal-use devices & customer demo products on a daily basis- Interface and plan closely with market and field leaders to introduce company initiatives and provide feedback on existing company strategies on a monthly basis

Taipei–Keelung Metropolitan Area

- Achieved consistent high metrics in sales and service offerings with high customer satisfaction, ranking top five in store revenue consecutively-Took on the role of setup zone leader to enforce organization amongst the team and to ensure that scheduled were received accordingly

台灣 台北市

-Assisted pre-determined marketing plans and email marketing, as directed by supervisor-Monitored and provided support for office supply needs, as well as provides support for company-wide seminars and event planning

台灣 台北市

-Established company YouTube channel and planned a series about introducing workplace to college students -Filmed and edited videos for the channel, with up to 2 weekly uploads amounting to 30 videos-Monitored and produced contents for the company’s social media (Facebook, Instagram, YouTube), and stimulated Instagram followers growth by 30% in one week

台灣 台北市

-Organized industry seminars with a team of 15+ to engaged with participants to stimulate interactions between parties-Managed a team of 5 to launch Visual Reality (VR) Experience Zone on site-Oversaw the event and solved on-the-scene technical problems