Support Team Leadership [Off-Site, On-Site & Installations]:­ Responsible for the optimal guidance of Support Teams, ensuring on-going service enhancement across Departments | Manages approximately 61 Contracted Teams Nationally.­ Develops and leads implementation of improved / updated systems and procedures for optimal Department operation.­ Conducts Annual BI Workshops with Teams, supporting information sharing on existing and updated processes and procedures.­ Supports Team performance management and development interventions [including internal mentoring and external training opportunities].­ Conducts Quality Assurance Checks on all completed work, and ensures that the Helpdesk function performs in-line with all Service Level Agreements.­ Provides additional Specialist Technical Support in troubleshooting complex network and server performance issues, and implementing upgrades / enhancements to systems.[Please note, further details available upon request (Comprehensive CV)]

Key Roles & Accountabilities:­ As a key Member of the SWOT Team; identified and implemented company direction and growth plans, formulating requisite policies and systems to ensure smooth operation of the company.­ Managed day-to-day operations, collaborating with Key Stakeholders across all Departments to achieve company goals in a unified manner.­ Compiled annual and monthly budgets, implementing activities in-line with the same.­ Designed, streamlined and monitored digital networks for internal and external client communication.­ Appointed and led a skilled team in the installation, configuring, testing, maintenance and management of existing networks for clients.­ Assessed and recommended infrastructure improvements, to meet requirements for optimal operation of both company and client systems.­ Provided specialist technical support regarding the troubleshooting of complex network problems, as well as development and implementation of upgrades and enhancements.­ Project managed the implementation of system enhancements / upgrades, as well as directing all client projects.­ Ensured optimal service delivery and support provision to PDT Clients, via a dedicated Helpdesk.­ Managed all HR matters pertaining to; Staff Motivation & Performance Management [One-On-One Meetings] | Staff Growth & Development | Annual Performance Increases | Formulation of Job Descriptions | Handling of Disciplinary Issues & Dismissals.­ Engaged with key Business Partners and Suppliers, evaluating and approving best-fit hardware and software solutions to ensure superior service delivery.­ Prepared monthly performance reporting, tracking progress and providing feedback to relevant Stakeholders.­ Led annual BI Workshops and SWOT Analysis; identifying growth potential, shortcomings and necessary areas for business alignment.

Led the internal and external networking and support teams, including installations and QA. Developed and designed digital signage solutions for clients based on their unique requirements, working within the parameters of the client’s IT infrastructure and network security guidelines. Managed the office and the office infrastructure, worked closely with HR to employ appropriate staff needed to grow the organization. Made sure the company stayed within customer Service Level Agreements (SLA) (Service, Monitor and Report)

General Management. Organise, direct, control and review the day-to-day operations and major functions of the IT department. Tasks Included:* Aligning global policies, procedures, standards and objectives with the local IT department.* Providing day-to-day direction and management of the department to fulfil objectives, achieve specific goals, and maximise efficiency and performance.* Accepting responsibility for the processes, procedures and operational management associated with system security, system backups and disaster recovery planning.* Staff performance. Assessing staff shortcomings and sending them on appropriate internal and or external training to up standards, skills and efficiency. * Growing staff compliment in line with internal HR department policies and procedures. Compiling job descriptions and interviewing staff.* Consulting with immediate subordinates and departmental heads (SWOT team) on matters such as methods of operation, equipment requirements, finance (budgets) and human resources.* Overseeing management of projects. Hardware and software upgrade projects, new store opening projects, server room equipment upgrade projects, including physical servers.* Representing the local South African IT operation at official occasions (international visits to the head office in Brisbane), international and local conferences. * Negotiations with direct infrastructure suppliers and various partners required for the local business to function optimally.* Preparing monthly performance reports, yearly and monthly budgets, monthly P&L for the IT department and presenting them to governing bodies.* Asset management and reporting.* Aligning the department to be ITIL compliant aligning with global IT best practises.* Annual workshops and SWOT analysis with the upper management team, analysing growth, shortcomings and aligning the department accordingly.