Wen Huang Email & Phone Number

San Mateo, Ca, Us

California, United States

San Francisco Bay Area

+ Supervised a diverse team of developers, technical writers, escalation engineers, and business managers.+ Certified SAFe 5 Agilist

San Francisco Bay Area

+ Transformed the Tech Pubs team with Agile methodology after AlienVault was acquired by AT&T Business.+ Collaborated with Product Management to align on vision, program backlog, and roadmap.+ Acting as Product Owner for the team, triaged tickets, defined stories, and prioritized team backlog to streamline documentation delivery.+ Worked closely with developers, system engineers, testers, and support engineers to ensure documentation meets expectation.

San Francisco Bay Area

+ Drove the development and maintenance of official AlienVault product documentation in a timely fashion and to the highest quality standards.+ Increased customer satisfaction on documentation by at least 5% annually. + Supervised a team of geographically disparate technical writers and editor. Well loved and respected by team members and co-workers. + Wrote, revised, and published product documentation using MadCap Flare.

San Francisco Bay Area

+ Drove the development and maintenance of official AlienVault product documentation in a timely fashion and to the highest quality standards.+ Coordinated across organization to launch the Documentation Center for easy accessibility to official documentation and knowledge base articles for customers, partners, and prospects.+ Successfully hired two excellent technical writers only 5 months into the role. + Manage a small team of internal and contract resources to plan and create documentation standards, systems, and content.+ Acted as author and editor on selected documentation to exemplify best practices and contributed directly to content creation and curation.+ Participated in the AlienVault Certification Advisory & Development Board to develop AlienVault's ACSE exam.

San Francisco Bay Area

+ Assisted customer implement their SIEM solution, including asset discovery, vulnerability assessment, threat detection, behavior monitoring, and security intelligence. + Troubleshoot complicated network and/or performance issues.+ Mentored new members in the support team.+ In charge of documentation in the support team.+ Actively participated in Alienvault Community Forum.

San Francisco Bay Area

+ Audited vulnerability scan results for the Security Research Group. + Worked closely with the Static Analysis Team and the Security Research Group for fidelity testing. + Experienced with testing GUI applications (based on Eclipse), command line applications (such as MSBuild), and Cloud application based on Cloudera Hadoop. This includes both manual testing and automation via SilkTest/SilkCentral.+ Reviewed functional specifications and created detailed test plans/test cases.+ Performed all levels of testing including functional, integration, and regression.+ Participated and familiar with Agile software development cycles.

San Francisco Bay Area

+ Fortify Software was acquired by HP in 2010 but my roles were not changed during this time.

San Francisco Bay Area

+ Supported internal/external customers with fundamental understanding of Fortify’s major products, including Static Code Analyzer (SCA), Software Security Center (SSC) and Fortify Runtime (RTA). + Managed and supported some major accounts in the financial industry. Liaised between the customers and the engineering team.+ Trained and mentored new members joining the support organization.+ Contributed to and administered the knowledge base for both the support organization and customers.

Greater New York City Area

+ Provided professional post-implementation software support to corporate users of BFT software.+ Acquired strong Oracle DBA skills in an Asset Management and Hedge Fund service environment.

San Francisco Bay Area

+ Enhanced and managed website based on client’s specific requirements.+ Implemented Google Map mash-up for the website.+ Generate mass content for the website through spider crawling and partner API based on XMLRPC specification.+ Implemented sub-domain replacement so that instead of managing multiple instances of the database and multiple instances of the application, a single large database was maintained and provided views of that data tailored to unique areas as defined by sub-domains.

San Francisco Bay Area

+ Established and managed relationships with customers at appropriate levels to effectively maintain quality interface products and services.+ Monitored and resolved data integrity incidents escalated from customers.+ Reduced customer complaints by driving proactive notification of known HW/SW product issues, averting significant financial loss and improved customer satisfaction.+ Guaranteed delivery of products/projects by collaborating with Engineering , QA and other functional teams ensuring effective planning and execution of various projects and cross functional programs.+ Managed a global team of 10 engineers, providing 24x7 (Tier-II Level of Escalation) technical solutions to all mission critical problems, while working with development engineering on their permanent fixes.+ Created a new CRM training program and conducted the training to all customers.

San Francisco Bay Area

+ Led the technical support of Poet's Product Suite including B2B Catalog Management Software built on J2EE framework for Buyer and Supplier side solutions.+ Maintained customer satisfaction through after sale product support and training via phone, emails and Webex. Able to clearly communicate with customer, research for solutions and make effective decisions.+ Performed white box testing to ensure the seamless launch of the product.+ Pioneered in the installation and configuration of Netscape/iPlanet and WebLogic Application Server to run Poet's Product Suite in conjunction with the middleware options.+ Debugged source code of the product and implemented bug fixes.+ Built, customized and implemented adapters for various customer specific requirements.+ Built Java modules to help pre-sales team demonstrate the plug-ins to Poet's Product Suite.+ Developed procedures using SQL to connect the underlying database to Poet's Product Suite.

Master

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