I lead the planning, development, marketing, and delivery of sustainability- and business growth-focused SaaS, PaaS, and on-premise software solutions. I am a trusted advisor to business and technology leadership teams on their organisations’ digital transformation journey and to leading software vendors across multiple software solution domains.A three-time software vendor CTO, a certified Microsoft, Adobe, and ISO27k Lead Implementer, and an internationally recognised technology consulting leader, I enable organisations’ business success across industry verticals and in response to their business requirements.In my current role at the EY EMEIA CoE for Sustainability Technology, I develop solution strategy and architecture for our sustainability and ESG technology offering. I provide SME support in regional, cross-service-line sales pursuits and in solution deliveries. I also lead the Microsoft and Data competencies of our off-shore development and delivery teams. My areas of solution expertise include: ▸ ESG reporting and sustainability data and transformation solutions, including sustainability data lakehouse▸ Low-code/no-code application development, platform operation, and Center of Excellence implementation▸ AI and Machine Learning tooling, copilots, and solutions using cognitive, analytic, and generative AI ▸ Project service automation, project resources, workload, document, and finance management▸ Business communication, collaboration, and productivity tools; office automation▸ ISO/IEC 27001 information security management system (ISMS) planning and implementation▸ E-commerce storefront and backend, including ERP, PIM, CRM, and marketing automation integration ▸ B-to-B and B-to-C marketing, sales, service, and customer loyalty programme automation and integration ▸ Customer Data Platform, Customer 360˚ view; reporting, BI data analytics and visualisation▸ Audience segmentation, omnichannel marketing campaign orchestration and automation ▸ Multivariate testing and data/content personalisation for email, SMS, and direct mail▸ Subscription/preferences management, website visitor tracking, and Google Analytics integration▸ Customer and partner online portals, landing pages, web forms, lead capturing, nurturing and conversion ▸ Event planning, registration, communication, surveys, and resource management ▸ Social publishing, social listening, natural language processing and sentiment analysis using ML and AI