• Manage teams providing the forecasts for all assisted support demand by product and region• Own forecasts from 30 days through 5 years for staffing planning and financial accruals• Identify and measure the drivers of customer satisfaction

• Manage BI and product analytics teams providing analytical and reporting support to drive product quality, customer service quality, and operational performance for Apple.• Design and implement Tableau dashboards for a variety of quality reporting needs.• Lead EFFA data reporting on all product launches to improve manufacturing quality and reduce field failures.• Forecast and manage multiple forecasts for quality metrics

 and failures.• Manage integration of reporting and analysis for new data sources.• Investigate field performance using repairs, customer contacts and text mining.

• Advised the retail incentive modeling process to generate recommendations for the structure of promotional programs, influencing $7 billion a year in spending, and improved profitability by over $2.5 billion in six years. • Provided statistical modeling, financial modeling, and model implementation services to the Sales and Marketing Loyalty Team. Team projects included loyalty model scoring and assessing ROI for free dealer service.• Published Monthly Economic Update for Office of the Chairman. Regularly delivered internal and external assessments of the current U.S. economic situation to colleagues and outside organizations.• Supervised Economic Analysts and external technical specialists. • Forecasted exchange rates as well as oil, gasoline, and other commodities. Estimated impacts of state and federal regulations including CAFE, CO2 and tariffs. Forecasted U.S. and Canadian economic indicators.

• One of the two project managers for the Chrysler survey and market measurement department that handled all survey needs for one of the largest consumer goods companies in the world. • Designed monthly nameplate operational reports for each of Chrysler’s major products, integrating multiple business intelligence sources into a coherent report for Executive VP of Sales and Marketing.• Implemented new consumer-driven clustering for new vehicles prior to program kick-off and for the FutureView 2020 study, driving new focus on environmentally friendly vehicles. Implemented new customer needs analysis for Vehicle Product Planning to improve features and content selection. • Designed and fielded telephone, mail, and internet surveys to support Brand Management, Product Marketing and Design for Six Sigma teams.

• Created and implemented innovations in incentive analysis and optimization which drove an over $1 billion profit improvement during 2003-2004. • Supervised analysts during design of industry life cycle models for new vehicle launches. • Created U.S. and regional forecasts and demographic studies to support Sales, Marketing, Corporate Strategy, Product Strategy, Regulatory Affairs, and Product Planning. • Contributed the three NAFTA exchange rates to parent company Treasury.

• Produced monthly interest rate and macroeconomic packages. • Managed international vehicle segmentation data. • Analyzed special topics such as domestic and international household income, household composition, income effects on purchase decisions, and manufacturing learning curves.

• For Chrysler Corporation, coordinated responsibility for design, prototype, testing and production of evaporative emissions canisters for Chrysler. Trained new fuel system engineers in ORVR system design fundamentals. Maintained advanced product plan.

• For Alfmeier Corporation, provided international development and sales support for GM Europe, VW/Audi, and Mercedes-Benz. Global responsibility for design, prototyping, testing, development, and implementation of ORVR systems for Alfmeier Corporation and Alfmeier Präzision Germany.

• For Chrysler Corporation developed, tested, and evaluated Onboard Refueling Vapor Recovery (ORVR) systems to meet CARB and EPA emissions. Wrote testing and measurement specifications. Trained new fuel system engineers in ORVR system design fundamentals.

• For Andersen Consulting (now Accenture), wrote, installed, and maintained SAP database interfaces for materials management system for Dow Chemical resident implementation team.