William Waugh Email & Phone Number

● Write and execute CMs (Change Management) to improve overall network efficiency.● Manage technical projects to ensure task deadlines are met.● Lead team in daily tasks to increase productivity.● Install switches, configure switches, configure WLCs, create DNS entries and populate network monitoring to establish successful launches of new sites.● Mentor new hires or promoted associates in their role to guarantee successful integration with their team.● Assess potential new hires to determine technical proficiency for that role.● Lead technical team of five in the build of an Amazon Robotics building to automate most menial labor jobs.● Mentor engineers in the region for core network infrastructure upgrades.● Troubleshoot user and network issues to improve experience for clients.● Script programs to accommodate the clients’ needs.

Middletown, Delaware

● Provisioned switches prior to building launch to set up network infrastructure.● Imaged assets with their latest ISO images prior to future users start date, increasing productivity and reducing impact on training time.● Monitored trouble ticket queues, both globally and locally, and routed or resolved as needed to improve productivity.● Troubleshooted IT equipment and restored functionality for operations.● Place orders as needed to replace assets or RMA (Return Merchandise Authorization) equipment to reduce the delay of shipping, receiving, provisioning and deploying the equipment.● Checked network connectivity and passed results to Engineer to change VLANs as needed to allow the vendors to connect to their equipment via VPN.● Performed preventative maintenance to mitigate outages.● Received assets into STUFF (Inventory Manager) under the proper Master Item to track the item’s location, warranty information, supplier, and other pertinent information.● Racked and stacked IDFs (Intermediate Distribution Frame) with switches to provide connectivity to devices in the immediate vicinity to set up a network on a corporate scale.● Educated end users on the proper use of equipment to prolong functionality.