William Waugh Email & Phone Number

• Write and execute CMs (Change Management) to improve overall network efficiency.
• Manage technical projects to ensure task deadlines are met.
• Lead team in daily tasks to increase productivity.
• Install switches, configure switches, configure WLCs, create DNS entries and populate network monitoring to establish successful launches of new sites.
• Mentor new hires or promoted associates in their role to guarantee successful integration with their team.
• Assess potential new hires to determine technical proficiency for that role.

Middletown, Delaware

• Provisioned switches prior to building launch to set up network infrastructure.
• Imaged assets with their latest ISO images prior to future users start date, increasing productivity and reducing impact on training time.
• Monitored trouble ticket queues, both globally and locally, and routed or resolved as needed to improve productivity.
• Troubleshooted IT equipment and restored functionality for operations.
• Place orders as needed to replace assets or RMA (Return Merchandise Authorization) equipment to reduce the delay of shipping, receiving, provisioning and deploying the equipment.
• Checked network connectivity and passed results to Engineer to change VLANs as needed to allow the vendors to connect to their equipment via VPN.