• Provided efficient customer service when entering data at First Notice of Loss for home and auto claims into company system.• Analyzed policy coverage to determine appropriate counsel to customers.• Effectively managed time to provide service to customers while meeting or exceeding company standards.• Communicated with external to establish services and researched claim to provide status to customers.Awarded Representative of the Quarter: 2nd Quarter 2018 & 3rd Quarter 2019Awarded Customer Service Champion 4th Quarter 2019

• Assisted policy holders with the maintenance and service of their policies by utilizing company systems.• Analyzed and solved any grievances by analyzing given information and created a solution while keeping both the business and customers in mind.• Identified, analyzed, and responded to customer needs to promote customer satisfaction and company growth. • Consulted regularly with team members to achieve set goals.• Volunteered when other departments needed assistance.

• Accounts Payable responsibilities included issuing General Ledger codes to supplier invoices and entering data into ERP system, and filing/maintaining supplier information.• Accounts Receivable responsibilities included maintaining the Excel checkbook, allocating customer payments with ERP system from ACH, and Lockbox & Wire payments.• Processed monthly reports by utilizing the ERP system and payroll by utilizing ADP to process bi-weekly payroll for 41 employees. • Invoiced customers for toll conversions and issued final certificate of analysis, as well as managed packing and shipping requirements. • Performed monthly invoicing, reports, customer inventory, safety inspections, and ISO audits.• Developed and maintained procedures that allowed the Customer Services and Accounts departments to operate more efficiently.• Entered Bills of Landing into database per customer requirements.• Calculated raw materials received to ensure proper weights.• Initiated procedures to track Vanadium Aluminum which allowed customer yield returns to operate in a more efficient, accurate, and timely process. • Performed yearly customer updates, including packaging, conversion, and re-sale information to aid in their business management and training.

• Entered new employees and training requirements into database, schedule, and provided paperwork for all employees in training.• Maintained documentation per ISO 2009 requirements.• Completed monthly manufacturing reports & metrics and provided support for Estimating Department.

• Entered invoices and bi-weekly check runs, as well as maintained paperwork and provided vendor support.

• Provided support for 125 employees.• Responsible for invoices and packing slips, maintaining paper and digital files for material certifications, Material Safety Data Sheets, Safety Meeting Minutes, phone extension lists, and the Injector Head Serial Database.• Completed any other projects when requested by the Manufacturing, Sales, and Human Resource departments, as well as the CEO and Vice President.