Wendy Weitzel Email & Phone Number

New Castle, PA

• Provided efficient customer service when entering data at First Notice of Loss for home and auto claims into company system.
• Analyzed policy coverage to determine appropriate counsel to customers.
• Effectively managed time to provide service to customers while meeting or exceeding company standards.
• Communicated with external to establish services and researched claim to provide status to customers.Awarded Representative of the Quarter: 2nd Quarter 2018 & 3rd Quarter 2019Awarded Customer Service Champion 4th.

• Assisted policy holders with the maintenance and service of their policies by utilizing company systems.
• Analyzed and solved any grievances by analyzing given information and created a solution while keeping both the business and customers in mind.
• Identified, analyzed, and responded to customer needs to promote customer satisfaction and company growth.
• Consulted regularly with team members to achieve set goals.
• Volunteered when other departments needed assistance.

Butler, PA

• Accounts Payable responsibilities included issuing General Ledger codes to supplier invoices and entering data into ERP system, and filing/maintaining supplier information.
• Accounts Receivable responsibilities included maintaining the Excel checkbook, allocating customer payments with ERP system from ACH, and Lockbox & Wire payments.
• Processed monthly reports by utilizing the ERP system and payroll by utilizing ADP to process bi-weekly payroll for 41 employees.
• Invoiced customers for toll conversions and issued final certificate of analysis, as well as managed packing and shipping requirements.
• Performed monthly invoicing, reports, customer inventory, safety inspections, and ISO audits.
• Developed and maintained procedures that allowed the Customer Services and Accounts departments to operate more efficiently.

• Entered new employees and training requirements into database, schedule, and provided paperwork for all employees in training.
• Maintained documentation per ISO 2009 requirements.
• Completed monthly manufacturing reports & metrics and provided support for Estimating Department.

• Entered invoices and bi-weekly check runs, as well as maintained paperwork and provided vendor support.

• Provided support for 125 employees.
• Responsible for invoices and packing slips, maintaining paper and digital files for material certifications, Material Safety Data Sheets, Safety Meeting Minutes, phone extension lists, and the Injector Head Serial.
• Completed any other projects when requested by the Manufacturing, Sales, and Human Resource departments, as well as the CEO and Vice President.