Wayne Whitehead Email & Phone Number

Atlanta, Georgia, Us

Us

Provide management services network and desktop support. Upgrading company desktops with a savings of 20% per machine. Project Lead for 8th Floor Infrastructure expansion.Upgrade and roll-out Symantec Endpoint from 11.0 to 12.1 for Servers and Workstations.Plan and implement Barracuda Spam & Virus Firewall and Web Filter 310.Standardize company desktops and laptops for future deployments.Create and edit existing batch and vb script files for AD logins. Create and or remove AD, Exchange Accounts.Create document procedures for business clients software configurations. Document and update DR and BCP plans for firm.Upgrade DR plan to new SunGard facility providing cost savings. Configure Blackberry, Android, iPhone, and various other handhelds for email access. Upgrade and Configure Network backup routines.

New York, Ny, Us

•Provide network implementation with various clients for network and desktop support. •Support and provide onsite work at heterogeneous networks environments (Windows, Apple, Linux).•Create and edit existing batch and vb script files for AD logins. •Create and or remove AD, Exchange Accounts•Standardize and Build desktop images for clients and share knowledge base for future deployments.•Create “Run-books” that consists of existing and new network setups for clients.•Configure MS-Sharepoint on SBS 2008 for a document repository for multiple client locations •Co-Project lead for multiple company network relocations. •Assist in providing budget solutions for small organizations. •Assist with basic setup of an Exchange 2010 server setup for client projects. •Configure StarWind iSCSI and OpenFiler software for VMware ESX4 and MS SCSI Initiator.•Perform hardware replacements on Cisco Catalyst blades and other manufacturer products. •Configure Blackberry, Android, iPhone, and various other handhelds for email access. •Configure company data backup routines for new and existing clients.•Support and maintain the NY, NJ, CT, and Long Island locations for network and data connectivity.•Completed Cisco CSE (Cisco Sales Expert) certification.

•Support and maintain the NY, NJ, CT, and Long Island locations for network and data connectivity.•Maintain and administer current and new servers\desktops for business operations.•Create and or remove AD, Exchange Accounts. •Create and edit existing batch and vb script files for AD logins•Construct an IT Business Disaster Recovery solution for the NY, NJ, CT, and Long Island locations.•Manage and provide ongoing training for Technical Service Analyst 1.•Create and configure new blackberry accounts and devices on the BES server.•Provide support for mobile windows and palm devices: Q, Blackjack & II, Sprint, Samsung, Palm Treo 650, 680, 700p&w, 750p&w •Perform and record daily server backups for Exchange and File and Print Servers. •Provide all staff ongoing knowledge of how to maintain their systems.

Melville, Ny, Us

•Support and maintain the NY and NJ locations for network and data connectivity.•Build and administer current and new servers\desktops for business operations.•Propose and evaluate an IT Business Disaster Recovery solution.•Upgraded current infrastructure resulting in a $50,000 savings compared to previous infrastructure rollout. •Create and maintain a custom company wide PC-Inventory database.•Create, delete and modify MS-Exchange 2003, 2000, 5.5 email, Windows NT, and Windows 2000 network accounts.•Provided a secure OWA for internal and external sales force. •Migrated from a Windows NT Infrastructure to 2000 AD Infrastructure.•Upgraded and migrated from a 2000 AD to a 2003 AD Infrastructure.•Research and implemented a GFI-Fax to reduce paper consumption. •Evaluate proposed and new\current technology solutions for business operations.•Project leader for rebuilding the GreyStone Staffing website and update as necessary via custom CMS.•Participate and provide service in the Leadership, Website, NPA, and other various committees.•Configure and maintain network backups via Veritas Backup-Exec, Arc-Serve 2000 and Iomega tape backups.•Configure and troubleshoot Citrix XP server and remote client installations.•Assist with maintaining 3rd party Linux base TKO system.•Assist with the TKO Aging reports import to D&B statement reporting.•Created a data repository using public folders for company information, learning tools and office automation tasks to help productivity. •Installed and configured Sonicwall TZ 170 firewalls to replace 3-Com Office Connect Internet firewalls providing Secure VPN tunnels for remote locations and users. •Configured a more dynamic Antivirus Client suite Trend Micro SMB for network protection. •Installed and configured the MS-SUS server for up to date security patches, and hot fixes for the entire network.

•Provided technical support and management services for internal, external, and remote divisions. •Implemented and administered Enterprise Websense Internet Filtering and reporting. •Installed and configured Cisco routers\switches, DSU\CSU's at multiple locations. •Monitored LAN\WAN for steady connectivity via network tools. •Resolved any downtime reported from company branches.•Performed IOS and memory upgrades to local and remote routers and switches.•Resolved MS-Exchange Server 5.5 Open-Relay issues. •Created, deleted and modified MS-Exchange email and pop accounts. •Assisted with installation and configuration of SMS 2.0 for remote support.•Researched and performed company wide PC-Audit.•Purchased and managed desktop and laptop equipment. •Upgraded MS-Exchange Server 5.5 from Standard to Enterprise Edition.

•Installed and configured 500 IBM, Compaq, Digital, and IBM Think-pad machines via Ghost and manual loads for local and remote connectivity to the network. •Upgraded and rebuilt current and older IBM, Compaq, Digital and IBM Think-pad machines. •Installed and configured laptops and desktops with various applications.•Provided 1st and 2nd level support for both local and remote end users. •Configured, troubleshoot, and installed networked Lexmark printers for local users.•Administered, modify and delete LAN user accounts on NT 4 domain. •Assisted in the evaluation and recommendation for H/W and S/W installations.•Performed migration upgrade of Lotus Notes 95 to 4.6 and Lotus Smart Suite 96 to 97.•Maintained and provided weekly inventory records for company equipment.

•Served as a 2nd level support for 120+ users running Windows 98, 95, and 3.1 running on a Token Ring Novell 3.12 network. •Served as a 2nd level support for 60+ users running on OS/2 network. •Installed and troubleshoot hardware for 120+ users. •Performed memory upgrades on Compaq and lBM desktop machines and network printers.•Coordinated with the Business Analyst, Desktop Consulting, LAN\WAN Operations, Telecom, T.T.M., Maintenance, Lincoln Properties, and Gene LaRue Inc. for the rebuilding of Time Deposit Services expansion for the Barnett Bank merger. •Updated, maintained and assisted with the in house MS-Access 2.0 Research Tracking System. •Executed and delivered Legacy and Model testing reports for Model Bank Testing and merger activities. •Developed and documented SLA (Service Level Agreement) compliance procedures.

•Managed the servicing of bankcard accounts. •Reviewed customer's accounts for authorizations of sale approvals and denials. •Analyzed existing and potential customer credit limits and provided credit report inquiries.•Assisted management with MS-Office Desktop projects.•Performed and trouble shoot problems with IBM printers and dumb terminals.•Processed new potential private retail department store credit card applications.