Responsible for ensuring the performance, security, and reliability of the end-user technology across MassDOT.

• Designed and implemented Microsoft Modern Workplace that mapped to MassDOT business processes using Windows 10, Office Pro Plus, Teams, OneDrive for Business, and SharePoint to 4,000+ users• Spearheaded successful migration of 6,100+ mailboxes, groups, and resources to Exchange Online and developed Service Delivery governance for all net-new accounts, mailboxes, groups, and resources • Instituted Power Platform (Power Apps, Power Automate, & Power BI) technologies from the ground up and handed off to business partners with Role Base Access Controls (RBAC) enforced• Architected Power Automate Desktop RPA that moved 3,500+ users from Folder Redirection to OneDrive for Business, which resulted in minimal user interaction and zero data loss• Orchestrated setup of 100+ Microsoft Teams Rooms and Microsoft Surface Hubs devices with InTune• Continuously advised and educated executive leadership on evolving Microsoft technology offerings to promote teamwork, the business impact, and ultimately the growth mindset in business• Built strong partnerships with various business units by hosting webinars and workshops due to my strong desire to learn all Microsoft Modern Workplace technologies to help pioneer their roadmaps

• Point-of-contact for architecting technical and business needs for Registry of Motor Vehicles (RMV), Highway, Aeronautics, and Rail and Transit divisions• Principle architect for design and rollout of Windows 10 for Highway AutoCAD users adhering to National Institute of Standards and Technology (NIST) hardening guidelines with 90+ Microsoft App-V apps delivered via Microsoft System Center Configuration Manager (SCCM)• Oversee the desktop strategy, implementation, and maintenance roadmap for the RMV Payment Card Industry (PCI) Registry of Compliance (ROC) for 2015, 2016, 2017, 2018, and 2019 (version 3.0 and 3.1)• Architected highly customized Microsoft Deployment Toolkit (MDT) in the environment for deployment of Windows 10 to all workstations• Created and directed a new team called Desktop Engineering that shaped itself to support the latest Microsoft Modern Workplace technology implementations across the enterprise

• Supervised and mentored 21 employees of varying skill levels and technical expertise • Built strong first-contact resolution team with enhanced communications, morale, drive, initiative, and accountability • Regularly achieving faster issue resolution; lengthened hours of support; initiated schedule changes to increase coverage during peak hours• Successively initiated new projects to maintain high-level customer service—new remote control tool, IT customer-service survey, application support matrix, new ITSM (ServiceNow), service-level targets, and reporting model• Promoted a culture of transparency through developing/managing core IT metrics, policies, best practices, and standard operating procedures • Within first year of position, boosted reliability of core business applications by architecting and implementing more than 160 Microsoft App-V packages• Configured new SCCM 2012 environment to manage the growing challenge of enterprise patch management, software delivery, and operating system deployment across dispersed networks and domains

• Configured and maintained a Microsoft System Center Operations Manager (SCOM) environment of 500+ agents; built and deployed custom management packs; established business-critical client monitoring; engineered custom synthetic transactions and distributed application monitoring• Developed and implemented Group Policy Objects that work seamlessly across six domains within five Forests using Group Policy Preferences by eliminating the need for third-party desktop configuration tools • Participated in the daily management of 500+ servers and 2800+ workstations• Designed and secured DMZ environment to conform to PCI standards • Restructured and standardized more than 1000 desktops to meet PCI Data Security Standard (DSS) requirements and achieved quarterly compliance reviews

Work closely with industry and technology experts in defining Microsoft Active Directory, Group Policy and Windows Security standards.Manage administration of 35 servers. Provide tier 2 and 3 support for 100+ desktops, laptops, PDAs, and mobile devices.Provide web server, global server, collocation services, email, firewall, backup, SQL, VM server, and applications support for 20+ applications. Host product webinars.Increased network, web server, and e-mail server uptime from 75% to 99.1%.Designed production and test Q/A environment to emulate 5000+ seat environments.Managed SAN/NAS in off-site co-location facilitiesSuccessfully managed integration of all East and West coast systems during merger of Symark and BeyondTrust without any service interruptionsMigrated Microsoft Exchange 2003 to Microsoft Exchange 2007 and developed strategic plan to update systems to Microsoft Exchange 2010 environmentBuilt new network and oversee network administration and system operations in the U.S., Italy, and the Netherlands. Converted .bat and .vbs scripts to Microsoft PowerShell to conform to industry standards.

Desktop Standard was purchased by Microsoft and I continued with new company (BeyondTrust) that was formed to continue support of Group Policy products not purchase by Microsoft in buy-out.