Qualicare Delta Surrey is a Home Care provider that helps families take care of their loved ones; providing the highest standard of care, quality of life, and peace of mind.

Qualicare Vancouver is a Home Care provider that helps families take care of their loved ones; providing the highest standard of care, quality of life, and peace of mind.

As Vice President at The Universal Group of Companies, I encouraged stability and organizational growth by providing leadership and change management. I supervised General Managers of 3 distinct brands as direct reports while spearheading a sales team and ensuring completion of high growth targets. I developed and executed quality controls programs with accountability and maintained effective communication with both internal and external stakeholders. I optimized business operations by designing culture of trust and open lines of communication for field staff. Increased revenue streams by offering complimentary services and diversifying service offerings for multiple brands while improving value proposition to prospective clients. Successfully reduced employees’ turnover through job satisfaction and sustainability analysis and providing opportunities for career development to top-performing individuals. Exceeded growth projections and budget profit by designing and implementing effective marketing and sales programs in all brands. Spearheaded business development program that resulted in 50% increase in revenue generation through acquisition, organic growth, and expanding menu of services offerings. Developed a comprehensive HR program that included procedures for recruitment, hiring, orientation, ongoing training, and mentorship.

While serving as a Regional Vice President at Compass Group Canada; Marquise Facilities, I overhauled business operations in a struggling portfolio by identifying, analyzing, and validating improvement opportunities while reporting directly to the CEO based in Toronto. I led all operations across a $50M portfolio of Facility Maintenance and Janitorial contracts at a wide range of educational, commercial, retail, and industrial properties in a region that consisted of the Lower Mainland, Vancouver Island, and the Interior of BC. Minimized average annual time lost due to injury across the region by refining unit-level procedures to Occupational Health & safety. Implemented strict labour cost control measures while developing brand for sale that resulted in reduced business expenses and increased profit margin. Successfully achieved contract renewals on multiple key accounts by stabilizing management teams and consolidating all potential client relationships.