Operation Officer/ Manager Of Operations
Dallas/Fort Worth Area
Responsible for the check processing operations; including item preparation and processing, reconciliation, return item processing, accounting, training and quality control. Led operation towards significant improvements in quality, productivity, and efficiency.• Managed over 200 associates with 8 direct reports• Responsible for $6.5 million budget• Developed and implemented staff development programs, quality and productivity programs training function, incentive-based rewards system, and various metrics• Reduced direct expenses fifteen percent through re-engineering processes, eliminating functions, cross–training associates, right sizing staff, implementing automated systems and pushing responsibility to the optimum levels of the organizations. • Improved key cost and productivity measures by thirty percent through the introduction of automation, streamlining operations, implementation of incentive programs and improvement in leadership.