William W. Shaffer, Jr, Email & Phone Number

Dallas/Fort Worth Area

• Responsible for developing and executing the annual audit plan and leadership of financial and IT audit staff.
• Served as chair of the work group responsible for developing and deploying audit tools and automation solutions throughout the Federal Reserve System
• Implemented various process improvement initiatives to enhance productivity and quality
• Developed and implemented staff development program

Dallas/Fort Worth Area

• Served as the Eleventh District information security officer with additional responsibilities for network, server administration, middleware support, data base administration, data center, telecommunication, customer.
• Responsible for developing and implementing district security policies and programs
• Developed and implemented a security education and awareness program
• Served as the Eleventh District’s transition coordinator responsible for overseeing the consolidation of server, network, telecommunications and help desk operations
• Developed and implemented a formal change management program, serving as chair of the change advisory board.

Dallas/Fort Worth Area

• Responsible for the check processing operations; including item preparation and processing, reconciliation, return item processing, accounting, training and quality control. Led operation towards significant.
• Managed over 200 associates with 8 direct reports
• Responsible for $6.5 million budget
• Developed and implemented staff development programs, quality and productivity programs training function, incentive-based rewards system, and various metrics
• Reduced direct expenses fifteen percent through re-engineering processes, eliminating functions, cross–training associates, right sizing staff, implementing automated systems and pushing responsibility to the optimum.
• Improved key cost and productivity measures by thirty percent through the introduction of automation, streamlining operations, implementation of incentive programs and improvement in leadership.

Master Of Business Administration (Mba)

Diploma, Banking

Outstanding Scholastic Achievement Award

Bachelor Of Science (B.Sc.), Computer Science