- Gather requirements for 50 initiatives; offering Small, Medium and Large approaches to solving userproblems.- Act as primary owner of three primary workflows.- Manage Jira roadmaps for two development teams; refining backlogs, writing requirements, introducingnew initiatives, and testing outputs to ensure product intent has been achieved.- Take initiatives from the Discovery stage through to Product Enablement.- Map current and future state workflows.- Create Product Feature Guides for clients and users to understand product intent and implementationrequirements.- Work cross functionally with three or more domains to identify dependencies and document risks.

- Support and build relationships with offices across the network as they work through transformation projects- Cultivate buy in through effective and efficient communication centered on the ‘Why’- Document current state process to identify pain points and search for the root cause of problems- Build solutions to streamline operations process to ensure customer satisfaction - Prioritize solutions and determine next steps by analyzing potential return, risks, and effort- Identify best medium to help bring stakeholders at all levels along for our change story

- Lead 3 teams in executing World Class LTL Operations for the South East Region. - Expanded team’s knowledge of LTL, Navisphere, and CH Robinson. Focusing on big picture. - Bridged communication with NAST offices on new technology and process, quality of LTL operations, and new business. - Resolve Automation- Optimized shared inbox management - Technology: Inbox rules removed approximately 4,000 emails from shared inboxes a month; Time savings ~ 30 seconds an email, or 33.3 hours a month - Process: Eliminated confirmation response emails, approximately 5500 emails; Time savings ~ 15 seconds an email, or 23 hours a month

- Integrated 3 NAST offices into Service Center Model - Site Visits, Customer SOP Documentation, Built strong relationships with Account Mangers to ensure office and customer needs were met.- Implemented process and technology changes within Service Center and NAST Offices - TPP, Shipment Detail for Pro Checks, Online 2.0 - Composed change documents, conducted small group training sessions, answered in the moment questions on the floor- Documented over 50 office wide and account specific processes to aid users in completing daily tasks.- Automated, and future proofed carrier selection for all customers with Load Build Profiles and Preferred Carriers (~45 seconds a load, 20,000 loads per month)- Collaborated with BTA group to ensure alignment across all Service Centers. Worked together to find the best right answer, not the first right answer.

- Implemented account specific process improvements - Puffer Sweiven, SunOptics- Updated Account Specific SOPs as business needs changed- Maintain multiple shared inboxes, executing operations request from quoting to resolve.

- Executed customer requests with team. - Quote requests (standard, volume, guaranteed, tradeshow), Order Creation, Exception Management and Carrier Invoice Resolution.

- Provided feedback on newly created Orders Training Modules- Contributed suggestions to make content more impactful for new users- Created quiz questions- Presented 2014 GRI information to one office- Maintained and updated contract information