Wiktoria W. Surowka Email & Phone Number

Santa Monica, California, United States

🤝 Strengthening Cross-Departmental Relationship: Successfully cultivated robust, trusting relationships between Product, Engineering, and our newly integrated Member Support department, fostering a collaborative environment that accelerates issue resolution and product improvements.🚀 Pioneered a New Support Specialist Role: Led a pilot program for a new.

🚀 JIRA Process Optimization: Proposed and implemented internal and external JIRA process solutions, streamlining issue investigation, formatting of issue tickets, and prioritizing escalations. Aligned processes with internal stakeholders, enhancing collaboration and accelerating issue resolution.🛠️ Project Management Transformation: Introduced project.

🛠️ JIRA Dashboard Mastery: Expertly gathered insights, investigated, and debugged new and ongoing issues. Maintained and prioritized incoming bug reports within a JIRA dashboard, ensuring efficient triage and swift resolution.🤝 Cross-Functional Collaboration: Collaborated with teams of Engineering and Product stakeholders to prioritize approximately 140.

Santa Monica, California

📊 Queue Analysis Expertise: Proactively analyzed the member queue for critical information on raising issues, volume patterns, and member feedback. Leveraged insights to troubleshoot issues and deliver creative solutions, enhancing issue resolution efficiency.🤝 Cross-Functional Collaboration: Worked closely with members, the Member Experience Team, and.

Greater Los Angeles Area

Lead a team of five patient support coordinators to produce record setting customer/provider task solutions.Leader of multiple simultaneous projects that created greater team efficiency in current operational systems and promoted a closer patient care coordinationServed as Patient Support leader in launching of new markets.Primary trainer and training.

Greater Los Angeles Area

Produced record setting customer/provider task solutions, an average of 1,786 Zendesk tickets solved monthlyManaged software ticket tracking system for triage, communication, and resolution workflowsUsed internal knowledge base and problem-solving skills to solve internal problems and incoming ticketsEnsured that all inbound customer communications are.

Santa Monica

Became knowledgeable about the healthcare industry: pharmaceutical terminology, protocol, data verification, and insurance claimsReceived, verified, and processed over 200 medical prescriptions daily with accuracy and quicknessMade over 180 patient calls weekly to persuade the fill of prescriptions in order to increase the store's weekly dispensing.

Responsible for camp registration, inventory tracking, and camp logistics for 10 soccer camps across the United States with over 1,700 total camp participants (ages 6-18)Leader of proactive coordination of 2 out of the 8 sport facilities that proved for proper and efficient camp executionCreated administrative and logistical weekly execution plans for 5.

University Of California, Santa Barbara

Assisted with the development and execution of marketing and promotional plans that produced the third-highest Division-1 Men’s Soccer home attendance in 2016 with a total of 38,093 attended individuals (according to data gathered by the NCAA)Oversaw game day promotions, entertainment, and game operations during Division-1 soccer, basketball, and.

Santa Monica

Interfaced with customers, in person and on the phoneAssisted customers to ensure satisfaction and friendly serviceTrained new employees on cashier operation, daily duties, and the establishment of great customer serviceDemonstrated organization, professionalism, and care of customers Maintained outstanding communication and teamwork with other employees

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: UCSB Club Volleyball, Blue Crew (Sports Marketing Internship)Minors in: History of Art and Architecture; Applied.

Education record

Activities and Societies: Varsity Volleyball (4 years)