Detail-oriented professional with 6+ years of experience in customer service and a provenknowledge of customer needs assessment, product launch, and customersatisfaction skills- Fluent in English, French, Haitian Creole.Skills: Proficient in French & Fluent in Haitian Creole. Email management and data entry. Demonstrated computer experience and technical troubleshooting. proficiency in MS office. Ability to multi-task at a high level and to navigate through multiple systems at once with dual monitors. Able to Manage customer software support by phone, email. and Chat. Knowledge in analytics and SEO tools.