Derek Bowes Email & Phone Number

Demonstrated with communication and resilience, excellent team working skills to successfully complete 6 Epos related projects. Chaired regular stakeholder meetings, updated progression and agreed changes and additional costs. Prioritised and negotiated resource requirements to enable completion of project work within agreed timescales. Travelled nationally over a 5 week period to achieve 45 surveys, completed relevant drawings to assist in the completion of a telephony project.

Management responsibility for retail unit , improvement of sales , merchandising of products , customer and supplier communications .

National / North Of England

Managed team of engineers , ensured quality and service were delivered to customer expectations .Ensured processes and procedures were adhered to. Communicated changes and audited sites to check on quality of installations.Hands On Approach , configuring wi-fi , cabling was complete and EPoS systems were operational before retail outlets started trading.Advised managers on development and changes on their current system.

Manage Retail Outlet, Stock Ordering, Budgetary Control, Customer Service Support,

Having been made redundant, I have been contracting for the above company.

A European retail IT & E.P.O.S services company, employing 400 staff with a sales turnover of 10 million pounds).; Responsible for the management, training & operations of the Project Office, IT Build team, Warehouse & Engineering departments.Improved operational procedures, implemented a navision stock system to effectively control the large volumes of customer stock and reduced yearly contractors and vehicle hire costs by £150K through re-negotiations and efficient utilisation of employees.Broadened the knowledge of the engineering department through internal and external training courses which in turn motivated the team and improved the standard of installations highlighted by auditing and customer satisfaction. Initiated new Health & Safety standards and ensured existing ones were maintained to improve staff safety & compliance both internally and on customer sites.Successfully implemented a 550 Co-op store E.P.O.S. rollout within agreed time frame whilst managing a £6,000,000 implementation and hardware budget.

A national retail IT & E.P.O.S services company, employing 500 staff).; Responsible for the organization, planning, stock & budgetary control of E.P.O.S. roll outs into high street retailers ranging in value from £200K to 1.5 million pounds.Project managed a £1,200,000 IT and telecoms upgrade into the Mitchell's and Butler's food and beverage 1500 outlet estate across the country.Successfully managed and maintained the Comet retail IT infrastructure across the country within their S.L. As and increased revenue by an additional £80,000.Managed a £600,000 Mother Care overnight E.P.O.S. roll out and successfully managed 3rd party software suppliers downloading their upgraded applications through ISDN telecoms infrastructure. Developed and maintained excellent relationships with stakeholders and external companies who were being used as consultants allowing for transparent communication and a culture of trust. Resolved critical issues as they arose to ensure there were speedily resolutions without causing detriment to the overall delivery of the project.

Responsible for the IT Project Management team in the North & Midlands area and included the support of E.P.O.S. Back Office/ Front Office /BT systems for over 900 hotel & retail outlets.Coached and empowered 9 remote retail IT project managers through the total life cycle of each project and achieved cohesion and quality E.P.O.S. installations.Restructured team and improved efficiency and met 93% of maintenance calls in time, well above the 85% expected through the customer service level agreements.Managed up to 8 internal departments and 6, 3rd party suppliers Streamlined workload and agreed £110k of cost savings initiatives.