Doug Huggins Ctt Email and Phone Number
Doug Huggins Ctt work email
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Doug Huggins Ctt personal email
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Published author of novel Thirteen Souls, available through www.douglasahuggins.com, amazon.com both in soft back and electronic venues. Author of blog located at www.hisnamebpraised.wordpress.comNarrator and Producer of audiobooks with 16 titles and counting with 5-star ratings and a passion for fulfilling the vision of the author and bring their works to a greater listening audience. Reputable, dynamic, relational Corporate Trainer with over 20 years experience in adult education methods in both technical and non-technical training. Technical expert participating in the rollout of a multimillion dollar training program, specializing in the technical application of a simulation used in the training. The simulation has been consistently rated the most rewarding aspect of the training program. Managed a training organization with an annual budget of over $5M while serving as a coach, mentor and role model for an instructional staff of 12. Recognized in performance evaluations as an Exceeding Expectations Instructor, a rating that is achieved by fewer than 10% of the workforce in a Fortune 200 company. Skilled at diagnosing learner performance problems, determining underlying causes and providing feedback to improve performance. Proficient at applying broad knowledge and seasoned experience to address complex/critical design, operational and training issues. Outstanding leadership, decision-making, analytical, communicative, change management, and facilitation.Is an expert at designing and adapting value based training to the individual needs of clients. Knows that his success only will come with the success and satisfaction of each client.Is a recognized talent in the voice over industry having made commercials for the restaurant industry (Don Shula's 347 Grill), service industry (Kellam Mechanical), as well educational establishments to name some examples. He is recognized for his ability to quickly read and provide the appropriate presentation of the printed material in minimum takes (See my portfolio listed in websites above for samples of my voice-over work).Specialties: Group and individual performance improvement through training facilitation, distant learning techniques, curriculum delivery and development
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Audiobook Narrator And ProducerSelf-Employed Jan 2020 - Present
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AuthorThe Gavel, Thirteen Souls & His Name B Praised Www.Hisnamebpraised.Wordpress.Com Jan 2012 - Present
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Project LeadCaci International Inc 2011 - Present -
Project Lead CaciTwe Training Jan 2010 - PresentCACI is a Fortune 1000 company specializing in the support of the US Military and other US Government agencies in areas of IT support and Operations Management. Will be specializing in facilitating Systems Thinking and Organizational Learning concepts. CACI has an honorable and fantastic corporate mission and I am proud to be a part of it.
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Corporate TrainerNorfolk Southern Feb 2010 - Nov 2010Corporate trainer with a Fortune 300 World Class Transportation Company Norfolk Southern. Responsible for new employee training and management training to all levels of the organization. Technical expert in railroad simulation used as part of a multimillion dollar railroad officer training program delivered to over 4000 employees. The simulation has been consistently lauded as one of the most enjoyable as well as innovative learning module in the entire training. -
TrainerRussels Heating And Cooling 2009 - 2010
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TrainerRussels Heating And Cooling 2009 - 2010
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Instructor/Senior Instructor/Learning Delivery ManagerUsaa Jan 1994 - Jul 2009Trained and facilitated various world-class curriculum to both employees and management. Delivered all aspects of training for over 500 employees. Managed an annual training budget of over $5 Million Dollars. Coached, mentored and provided developmental opportunities for a 12 member instructional staff. .Managed employee performance, diagnosed learner performance problems, determined underlying causes and implemented solutions. Evaluated progress and made employment decisions based on learner performance. As a result, the Mid Atlantic Region consistently has the highest quality and member satisfaction ratings in the company. Which has also won the #1 Customer Service Provider in the U.S. in 2007 and 2008.Consistently achieved annual excellent ratings by learners on feedback with a yearly average of greater than 3.8 on a 4.0 scale for outstanding instructor performance. Ratings provide by an average of over 100 learners a year from all levels of the organizationExcel in utilization of instructional design philosophies and techniques (for example the ADDIE - Analysis, Design, Development, Implementation, Evaluation model of Instructional Systems Design) Regularly am included an contribute to new course design and redesign as well as different delivery strategies. My involvement has been lauded in saving the company significant resources in time and not having to hire additional personnel to work developmentPiloted distance learning and virtual classroom training across multiple locations using Net Meeting technology. Based on my feedback on the process the distance learning has been replicated repeatedly saving the company tens of thousands of dollars in travel costs and lost productivity. Subsequently building on my process more than 100 employees have been trained using distance methodology with me being lauded as a "pioneer" for our company in the use of distance training. -
InstructorUsaa Jul 1994 - Jun 2009Trained and facilitated various world-class curriculum to both employees and management. Delivered all aspects of training for over 500 employees. Managed an annual training budget of over $5 Million Dollars. Coached, mentored and provided developmental opportunities for a 12 member instructional staff. USAA has been awarded multiple awards including #1 Customer Service Champ (2007, 2008) by Business Week.
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Policy Service ManagerUsaa Jul 1992 - Jul 1994Served as a team leader, coach, mentor, and change agent to a team of 23 Member Relationship Representatives.Achieved telephone and non-telephone business objectives through effective management of resources and information. Served as a customer advocate by making timely and appropriate decisions that enabled team members to be responsive to customer needs.Fostered an innovative, creative and supportive environment in which employees were empowered to make decisions and solve problems.
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Policy Service ManagerUsaa Jan 1992 - Jan 1994Served as a team leader, coach, mentor, and change agent to a team of 23 Member Relationship Representatives.Achieved telephone and non-telephone business objectives through effective management of resources and information. Served as a customer advocate by making timely and appropriate decisions that enabled team members to be responsive to customer needs.Fostered an innovative, creative and supportive environment in which employees were empowered to make decisions and solve problems.Served as a role model by demonstrating service orientation, and the highest standards of integrity, ethics, loyalty, quality and fairness.Performed managerial duties to include performance appraisals, salary reviews, personnel problems and issues.
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Customer Service RepresentativeUsaa Jul 1989 - Jul 1992Managed a high-volume workload with a deadline-driven environment. Resolved as average of 500 inquiries in any given week and consistently meet performance benchmarks in all areas (customer service, accuracy, and volume)
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Member Relationship RepresentativeUsaa Jan 1989 - Jan 1992Managed a high-volume workload with a deadline-driven environment. Resolved as average of 500 inquiries in any given week and consistently meet performance benchmarks in all areas (customer service, accuracy, and volume)Lead "go-to" person for new representatives and particularly challenging calls.Collaborated with team members to resolve issues and to identify appropriate issues for escalation.Specific insurance knowledge included a combination of the following Property and Casualty products: Homeowners, Auto, Personal Articles, Umbrella, and Separation/Divorce and Estate.
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Customer ServiceUsaa, Mid-Atlantic Jan 1992 - Jul 2009USAA is a Fortune 200, full service financial services company, who specializes in meeting the needs of the military community, including their families. USAA has over 6.8 million members who utilize all facets of portals to complete business including internet, telephone, email and mobile communication. USAA is the only major insurance company currently carrying the highest financial ratings from Standard and Poor's, Moody's and AM Best. Among awards that USAA has received: #1 Customer Service Champs from Business Week (2007, 2008), Highest in Customer Advocacy Ratings - Forrester Research Inc, Top 50 companies to work for - G.I. Jobs and Latina Style Magazine.
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CaptainUnited States Air Force Jan 1981 - Jan 1989
Doug Huggins Ctt Skills
Doug Huggins Ctt Education Details
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University Of Arkansas At FayettevilleSpeech Communication -
University Of ArkansasSpeech Communications
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University Of PennsylvaniaAdult Learning
Frequently Asked Questions about Doug Huggins Ctt
What company does Doug Huggins Ctt work for?
Doug Huggins Ctt works for Caci International Inc
What is Doug Huggins Ctt's role at the current company?
Doug Huggins Ctt's current role is Published Author of Thirteen Souls and The Gavel as well as 16 audiobooks produced on Audible, Itunes with 5-star ratings..
What is Doug Huggins Ctt's email address?
Doug Huggins Ctt's email address is dh****@****ail.com
What schools did Doug Huggins Ctt attend?
Doug Huggins Ctt attended University Of Arkansas At Fayetteville, University Of Arkansas, University Of Pennsylvania.
What skills is Doug Huggins Ctt known for?
Doug Huggins Ctt has skills like Training, Leadership, Management, Public Speaking, Team Building, Leadership Development, Strategic Planning, Customer Service, Human Resources, Program Management, Workshop Facilitation, Coaching.
Who are Doug Huggins Ctt's colleagues?
Doug Huggins Ctt's colleagues are Jason Norris, Aaron Smith, Shawn Gonzales, Niki Ameter, Nicholas Porter, Rasta Mcpasta, Holger Bermeo Barros.
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