Xinru Wang Email & Phone Number

Pittsburgh, Pennsylvania, Us

1. SLA data processing project:Lead a data processing project that uses python code to automatically calculate and generate SLA reports from raw data of customer service sheets, successfully reducing task time from previous 2 weeks to 1 day.The tech stack used in this project includes: Python, Jupyter, Pandas, and Tableau. From this project, I practiced my coding skills by solving real-world tasks, also improved project management skills, accurately knowing the pain point of the team, and timely transmitted ideas and business requirements into programs.2. Routine project:Worked closely with business analysts to learn analysis skills and business routines of daily work. Managed consistent duty of identifying and resolving unmatched processes by analyzing the processes accurately, and timely reporting any suspicious data to the area manager.

1. Responsible for organizing online promotion events for the company's health products, maintaining the client database, and providing technical support for the company’s website.2. Experienced with customer mining skills, helped increase sales volume by 20% in a month.3. Gained excellent interpersonal skills and business sense during daily communication with customers, learned how to transform customers’ requests into market opportunities.