Wyatt Clift Email & Phone Number

- Offers comprehensive hardware support for a diverse range of technologies within Dahlgren, encompassing desktops, laptops, and printers. This support spans troubleshooting, repairs, and, when necessary, seamless hardware replacements.- Delivers adept software support for a wide spectrum of applications. This encompasses troubleshooting pre-installed software, facilitating the installation of new software upon request, and providing prompt and thorough responses to any software-related queries.- Executes meticulous A&A Patching and Compliancy procedures. Leveraging tools like IBM's BigFix, I orchestrate patches across hundreds of systems as required, ensuring that updates are promptly applied to address both emerging and longstanding vulnerabilities.- Manages over 100 Virtual Machines using VMWare's vSphere - vCenter platform, ensuring optimal performance and resource allocation.- Assumes the role of a Registration Authority (RA) within NSWCDD, enabling the seamless processing of Machine Certifications essential for secure wireless connectivity between assets.- Utilizes Active Directory to efficiently manage and control a myriad of objects, including Computer Objects, User Objects, and Organizational Units (OUs), among others.- Leverages Tenable's ACAS to conduct thorough system scans, ensuring compliance and bolstering the cybersecurity posture of our managed endpoints. Any identified vulnerabilities prompt immediate patching and subsequent rescans to maintain compliance.

- Resolved hardware issues for a variety of equipment (Desktops, Laptops, Tablets, Smart phones, and Printers)- Monitored, managed, and resolved tickets through ServiceNow Ticketing Software- Utilized Active Directory to manage security groups, user permissions, and overall documentation of objects within- Assisted users with DoD's Purebred initiative which is the system to provide encryption certificates for their smart devices- Worked with users to resolve a variety of software related issues with applications such as Outlook, Microsoft Teams, Microsoft Office Suite (Word, Excel, etc)- Utilized MECM (SCCM) to deploy and install software applications to requesting users

United States

- Provided infrastructure support for various projects within Dahlgren (NSWCDD). This encompassed Ethernet Cabling, Fiber Optic Splicing, and overall installation of Telcom rooms.- Designated as a Team Lead for a major Optical Fiber Upgrade Project that spread across the entire Naval facility- Provided accurate timelines for project completion as well as reported any issues to management as soon as possible

United States

- Provided infrastructure support for the DEA and FBI in a Datacenter environment (Fiber optics, ethernet, and coax connections)- Responded to network interruptions where on-site troubleshooting steps were required- Helped design and implement fiber patch panel documentation for approximately 1000 patches

- Configured and installed Polycom VoIP systems to business clients- Dealt with inputting static IP's and DHCP IP ranges to support customers network- Consulted with organizations on current network design, and recommended changes in order to best support VoIP- Troubleshot issues that resided within the clients network (IP conflicts, cable issues, firewalls, and CRC errors)

- Maintained the Fiber / Coax infrastructure from the headhend to the tap located at the customers premise- Troubleshot RF amplifiers (aerial and underground) to resolve issues causing service interruption- 24/7 on call rotation in order to restore major outages- Prioritized outages from most severe to minor in stressful, high visibility situations

- Installed, repaired, and maintained business class customers internet, voice, and video services- As part of a team, helped deliver high quality services to high value clients- On call rotation to support escalated business service outages

- Installed, repaired, and maintained residential class customers internet, voice, and video services.- Educated customers on all products and services offered by Atlantic Broadband- On call rotation, to handle escalated tickets after hours

Bachelor Of Science - Bs, Information Technology

Associate'S Degree Of Computer Networking, Computer Systems Networking And Telecommunications

-Encompassed Cisco Routing and Switching -Hands on lab experience with Cisco routers and switches

High School Diploma, High School/Secondary Diplomas And Certificates