• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.• Acquire & coordinate resources from other groups as needed to resolve customer issues. • Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved. • Share knowledge with other engineers and develop customer solutions efficiently. • Communicate technically complex information with Microsoft’s customers via telephone, written correspondence, and electronic services. • Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to real-world programming problems. • Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.

Insight Global Vendor

• Analyzes information systems security baseline settings documentation.• Performs administration duties on Symantec Endpoint Protection.• Scans software new to the company for vulnerabilities for approval to use by everyone.• Builds scripts to be used by automated tools to scan remote endpoints for configuration settings. • Performs post-patching vulnerability scans on a task basis assigned through Service Now.• Maintains and improves knowledge of information security technology and trends.

• Provide tech support to teachers, staff, and students• Assist in setting up technology in new schools• Diagnose, fix, and document recurring issues• Assist Network engineers with building level networking

• Provide software, hardware, and networking support for end users while providing the best customer service possible.• Answer service related questions and escalate to the appropriate team if needed.• Create documentation on issues or clients.• Help with in-house IT services from computer setups to network troubleshooting.

• Repaired cell phones, tablets, and computers.• Managed the stores internal network• Helped customers over the phone, in store, and remotely• Went on service calls to fix businesses networks, run cables or install new equipment