• Designed an Excel spreadsheet that utilizes macros and VBA to automatically generate emails to improve the efficiency of communication during implementation of new business processes.• Created inventories through both Excel and Access to track and link the details of key procedures and information sources. • Developed two SharePoint sites that integrate workflows to automate highly manual, key processes.• Coordinated quality assurance testing with 1-2 team members to assess the… Show more • Designed an Excel spreadsheet that utilizes macros and VBA to automatically generate emails to improve the efficiency of communication during implementation of new business processes.• Created inventories through both Excel and Access to track and link the details of key procedures and information sources. • Developed two SharePoint sites that integrate workflows to automate highly manual, key processes.• Coordinated quality assurance testing with 1-2 team members to assess the risk environment surrounding processes and ensure that appropriate controls are in place and functional. Show less

• Provided excellent customer service to patrons while offering a variety of services including: book servicing, reference assistance, printing services, computer and online database access.• Routed and replaced books and reference materials to their proper destinations with a high degree of accuracy within 24 hours of the item entering the Bio-Medical Library system.

• Developed a basic, but intuitive, CRM system to accurately record and detail contact with youth sports organizations across more than six different states, primarily focused in the Midwest.• Conducted research of state and federal legislature in conjunction with ad hoc analysis of microeconomic conditions to create recommendations for ideal sales opportunities.• Researched and initiated contact with potential clients through a variety of mediums, including email, telephone calls, and… Show more • Developed a basic, but intuitive, CRM system to accurately record and detail contact with youth sports organizations across more than six different states, primarily focused in the Midwest.• Conducted research of state and federal legislature in conjunction with ad hoc analysis of microeconomic conditions to create recommendations for ideal sales opportunities.• Researched and initiated contact with potential clients through a variety of mediums, including email, telephone calls, and face-to-face presentations. Show less

• Directed weekend youth baseball and basketball tournaments of up to 26 teams.• Coordinated assignment of referees and teams to their respective areas according to the schedule.• Facilitated teams of volunteers to perform a variety of essential activities ranging from scorekeeping to merchandise sales.• Resolved and/or reported disputes and complaints between, or on the behalf of, participating members of the tournament.

• Graded the papers, quizzes, and exams of a class of 55 people within a timely manner and with a high degree of accuracy, measured by reliability with the grading of fellow teacher’s assistants.

• Supervised and helped coordinate activities of two to four dining room staff to ensure customer satisfaction with both the service and the process and quality of food delivery.• Maintained sanitation, health, and safety standards throughout the restaurant.• Acted swiftly upon either written or verbal instructions to ensure orders are taken care of quickly and efficiently.

• Collaborated with elder team members to identify, sort, and process packages for pallet building.• Scanned, identified, and labeled pallets for location and distribution throughout the warehouse.• Managed the opening and closing of trailer appointments and their transfers to and from the unloading dock.