Wyatt Hook Email & Phone Number

Okotoks, AB, CA

Calgary, Alberta, Canada

• Responsibilities:
• Lead the day-to-day operations of the Integrations and Reporting team, collaborating with cross-functional leaders to prioritize bug resolution, manage customer issues, and ensure adherence to performance metrics and.
• Develop and execute strategic direction for integration and reporting initiatives, defining roadmaps and prioritizing projects to align with organizational goals.
• Manage departmental budget to optimize cost savings while enhancing operational efficiency.
• Act as a point of escalation and handle high-level communication with clients and internal leadership throughout the escalation process, from engagement to resolution.
• Direct the scoping, resource allocation, and delivery of projects and programs supporting customer needs.

Calgary, Alberta, Canada

• Responsibilities:
• Manage Client Services operations in relation to SaaS Integrations and Reporting
• Lead a team of 20+ Specialists
• Develop business process improvements and drive efficiency levers
• Resource planning and forecasting for hiring pipelines
• Budget management

Calgary, Alberta, Canada

• Responsibilities:
• Managing a team of 15+ Data Integration Specialists
• Improving hiring and onboarding process for the Professional Services department
• Providing people management, including approving time off requests and expenses, out-of-office coverage and more
• Refining internal SOPs and Playbooks as well as other various documentation
• Providing consultation services for Single Sign On, API, and Data Integrations to clients

Calgary, Alberta, Canada

• Responsibilities:
• Respond to and manage requests in an internal-facing service desk
• Provide hardware and software support for Microsoft Windows and Apple macOS
• Administer Active Directory and Azure Active Directory
• Perform Microsoft 365 administration
• Administer Intune/Microsoft Endpoint

Virden, Manitoba, Canada

Sandblasting Laborer

• Responsibilities:
• Worked as part of a 24/7 critical response team, primarily remotely
• Managed external support service desk tickets and internal infrastructure tasks in a Unix environment
• Engaged in rotating shifts to constantly monitor infrastructure and respond to helpdesk tickets
• Proficient in Unix shell
• Experienced in VMWare and HyperV administration

Okotoks, Alberta, Canada

General Kitchen management and sous chef responsibilities such as scheduling, ordering, line and short order cooking, baking, inventory management and cost analysis.