● Led end-to-end SOC 2 audit preparation, including documentation gathering and team coordination● Established policies and procedures to maintain compliance with SOC 1 and SOC 2 standards, including controls for data integrity, access management, and incident response● Acted as liaison between SOC auditors and internal departments, ensuring timely and accurate responses to audit inquiries and facilitating efficient audit processes● Coordinated with IT, HR, and Operations teams to design and enforce access controls, data encryption, and security policies that met or exceeded SOC 2 standards● Verify multi-factor authentication (MFA) for user access to sensitive data● Review firewall settings and network security measures to prevent unauthorized access● Review data access logs to ensure only authorized personnel access sensitive data● Establish SLAs and KPIs to monitor and improve performance of IT team● Delegate tasks among a team of IT Technicians providing technical support to the company handling 3,000+ issues● Handle escalations of Jira tickets when necessary● Manage projects including procurement and installation of new network hardware for the company (e.g., switches, routers, NVR’s, security cameras)● Analyze complex sets of customer transaction data to identify trends and provide actionable insights to stakeholders● Develop scripts to automate creation and distribution of digestible reports● Implement and enforce compliance standards on company resources● Distribute, administer, and maintain company tech resources including computers, cell phones, etc.● Maintain documentation of IT systems, procedures, and configurations● Prepare regular reports on IT performance, project progress, and security incidents for senior management● Conduct weekly meetings with company to provide updates on IT & Compliance status and news as well as provide training and education on new software and network security best practices

● Assign loads, plan routes, and monitor freight movement to provide safe, on-time service and meet customer requirements● Manage exceptions on freight such as driver ETA adjustments and other environmental factors on the road● Field upwards of 200 calls and 7,500+ messages per week from drivers providing technical support by clearing errors, solving problems, and escalating issues to higher levels when necessary● Work with support desk to resolve key issues hindering or preventing field ops from completing their daily tasks● Program new widely distributed code that was implemented to increase manager speed and efficiency● Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues

Advised and assisted customers in home improvement project design.Facilitated store processes by allocating tasks more efficiently.Performed basic cashier duties (e.g., checkout, cash out).

Directed tasks and coordination details for the Fightin’ Texas Aggie Band.Interviewed, selected, and managed 14 team members in administration tasks.Established new methods for communication among Aggie Band officers.Created and implemented new procedures for data collection and analysis.Evaluated member performance and instituted regimens for improvement.